Telephony technology has seen a sea change in the last decade.
Telephony technology has seen a sea change in the last decade.

IDS outlines exactly what hotels should look for when upgrading their systems

No hotel can possibly survive without the right technology and IDS outlines exactly what they should look for when upgrading their systems.

The sky-line is busy again. The city’s giant cranes are swivelling about their noisy wards. Airports are swarming with commuters, and the Sensex is glittering in green for a long time.

Hoteliers are a busy bunch again! Announcements of new projects are the order of the day. And many existing flag-ships are getting upgraded.

Savvy hoteliers, especially the second generation scions to the pioneers in the industry, are assigning the pride-of-place to technology while considering up-gradation. They are quick to realise the business benefits of these investments, some of them being
1. Using automation to optimise on Human Resource, what with all the talk on India affording one of the highest Room to Staff ratio world-wide
2. Optimising maintenance spends, nothing is more expensive than maintaining out-dated technologies
3. WOW the guests, putting the spawning interactive technologies to good use

Of course increasing the over-all coolness quotient of the property is an under-stated but considerable benefit but here lies the first challenge – the ad-hoc expansions and adoptions the industry witnessed last decade and the technology investments made in response to specific tactical demands have left our IT maps amoebic and disjointed.

It is thereby important that we align the bits and pieces to serve the strategic goals of the business.

Existence of technology silos, and the consequent friction among its components leads to increased maintenance costs and sub-optimal returns.
For any typical IT up-gradation exercise to be successful, the following three simple phases need to be kept in mind: