Use these tips to take home an award
Use these tips to take home an award

Everyone wants to win! As the nomination deadline for the third edition of Hotelier India Awards draws near, we spoke to the jury to help guide the contenders. Since the awards honour individuals rather than institutions, your nomination form is crucial.
Time is of essence and brevity in responses accompanied by substantiation would be welcome, they said. As one of the jury pointed out, “Use bullet points for clear presentation and include the financial or operating impact of the contribution for which you are claiming excellence.” Validation and any information that shows measurable contributions will help guarantee objectivity. Guest satisfaction scores, comments and audit-related information are high on the list of requirements. Team comments will also have significance as will innovations big and small. Chain-wide initiatives are great, but individuals must be able to show the difference they have made to a property or their job.
Nominees will earn brownie points for exceeding guest expectations and industry best practices, for their contribution to the community and the environment. With HR becoming a priority, stability in jobs is also going to count this year. For all categories, examples of team building are not only useful but necessary, as are examples of contribution to cost reduction.

Anil Madhok,
Managing Director, Sarovar Hotels
Jury speak:
“Each position would have a different scope. In general, besides having good knowledge of his job, performance of his hotel or department, I would look at leadership qualities, efforts in developing his subordinates, ability for creativity and capacity to implement those ideas.
Nominees must include:
The person’s involvement in the community and his contribution to the same will also count. I think we have to look all around and not just one criterion can be the basis of the award.”

Chender Baljee,
CMD, Royal Orchid Hotels
Jury speak:
“Hotels are often judged by their decor or by the rates they are offering. This gives us opportunity to judge by how today’s team addresses issues faced by the hotel industry – manpower, skill development. We may also look environment initiatives, particular garbage or waste disposal.
Nominees must include:
The details in their forms must include innovations which are responsive to the market such as creating diabetic friendly menus or catering to special needs is also another factor. Internal audits or tripadvisor scores will be helpful to quantify performance. Revenue percentage can be misleading because it may not be in that person’s hands because it is market related.”

Dilip Puri
MD, India and regional VP, South Asia, Starwood Asia Pacific Hotels and Resorts
Jury speak:
“I will look at skill level, competencies, attitude, quality of experience offered and the importance and relevance of the individual’s submission for the nomination. I’ll also be judging them from the impact they have made on top line or bottom line or guest satisfaction or employee satisfaction indices. This also creates a level playing field across categories.
Nominees must include:
Tangible outcome as a result of the nominee’s initiatives and the level of impact on their property’s business. I think that the forms must show some kind of validation, not necessarily any major documentation. There should be a way of making an independent validation.”