Home / PEOPLE / Owners & Operators / The New Recruit- Tamir Kobrin

17 years of experience in luxury hotels and resorts that span the world, including several years in Asia of developing and opening luxury high end destination resorts, have enabled me to have the capacity to handle challenging situations, that one can expect when the objective is the creation of a product that attention to details and excellence are imbedded in the essence of its creation.

What is the most challenging part of your job? 

Providing the tools to the team, on a daily basis, to understand the importance they have on the creation and delivery of the guest experience. The experience being an intangible one and being one that is experienced by people in different levels, based on their expectations and experiences, demands the team to be able to anticipate, exceed and create a lasting image on the guests. That can only be done when one understands the importance one has, no matter what function one plays in the hotel operation, on the ultimate experience the guests leaves with.

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The most interesting experience has been the opportunity to manage teams in third world countries, the majority of whichcome from the surrounding villages, where in their own homes running water or a stove are a rarity, and be able to have them assimilate to providing services to guests, in a luxury hotel environment. By having them wear their traditional outfits (depicting their culture), providing a gesture that signifies their heritage, and to see how these simple elements are the ones that really create the guests’ experience of authenticity and purity.

Where in the world would you like to work the most and why? 
 
At destinations that exert culture and heritage and where service is a combination of these two elements combined with the highest level of service, depicting the local customs and people.

Away from your work, what do you do to relax?   

Read a good book and have an enlightening conversations with family and friends.