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How can the Indian hospitality industry transform into a Goliath?

Neeraj Govil, Area Vice President–South Asia, Marriott International, in a conversation with Deepali Nandwani talks about the bottlenecks facing the hospitality industry, the perception that India faces as a luxury leisure market, the might of the domestic traveller who is driving the industry, and the possible solutions to achieve exponential growth and help India attract well-paying, discerning global tra ...

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Hotelier India Awards 2018, Front Office Manager of the Year, Luxury to Upper Upscale

WINNER: Pratik Vashisht Front office manager, The Leela Palace Bangalore Pratik Vashisht, in the three years he has worked as the Front Office Manager at The Leela Palace Bengaluru, was helpful in initiating the use of a ‘Departmental Dashboard’ that lists the key performance indicators. Sharing the indicators has created a sense of ownership within the team and has enabled them to view the progress of the ...

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Hotelier India Awards 2018, Front Office Manager of the Year, Luxury to Upper Upscale, WINNER: Ashish Sharma

WINNER: Ashish Sharma JW Marriott New Delhi Aerocity As the Front Office Manager of the hotel for over a year, Ashish Sharma has revolutionised the upsell system, introduced fleet changes, and implemented effective cost management for the setup. The hotel was averaging a monthly upsell of Rs 8 lakhs in 2016 and 2017. With introduction of the new incentive, the average monthly upsell has increased up to Rs 1 ...

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Hotelier India Awards 2018, Front Office Manager of the Year, Economy to Budget, WINNER: Basant Bhatt

WINNER: Basant Bhatt Ginger Noida East As Assistant Hotel Manager of Ginger Noida East over the past 20 months, Basant Bhatt took the lead to approach IBS tower operators, successfully contracted with Reliance 4G towers, and invited Rs 4,20,000 of incremental ancillary revenue to the hotel. He initiated and got the laundry plant installed at the basement by a third party vendor, resulting in low cost operat ...

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Hotelier India Awards 2018, Front Office Manager of the Year, Upscale to Mid-Market,

WINNER: Prasad B Abhyankar The Fern Goregaon, Mumbai Prasad Abhyankar’s responsibility, as part of the team, is to implement established standards of service and to restructure the entire Front Office department in terms of manning, SOPs, yearly budget and cost control. At The Fern Goregaon, he has maintained a Guest Satisfaction rating of 95% since 2016. He has successfully implemented high impact sales in ...

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Hotelier India Awards 2018, Housekeeper of the Year, Economy to Budget, WINNER: Sunil Jinger

WINNER: Sunil Jinger Ibis Pune Viman Nagar In his two-year-long tenure with Ibis Pune Viman Nagar, Sunil Jinger used every opportunity thrown up by the job. He has emerged a champion in the surprise hygiene audits conducted by Diversey for Accor hotels pan-India, scoring 88%. Jinger assisted the hotel’s General Manager in handling operations for three days every week in his absence, by chairing the morning ...

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Hotelier India Awards 2018, Housekeeper of the Year, Upscale to Mid-Market, WINNER: Ankita Vaish

WINNER: Ankita Vaish The Gateway Resort, Damdama Lake, Gurgaon As the Executive Housekeeper of The Gateway Resort since 2015, Ankita Vaish has developed a team within the department called ‘Fantastic Four’, whose core job is to dazzle and delight guests. While the entire HK team serves the rooms, the Fantastic Four interact with guests, understanding their likes, dislikes, wants, requirements et al, and fee ...

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Hotelier India Awards 2018, Housekeeper of the Year, Luxury to Upper Upscale, WINNER: Umamahesh Rao

WINNER: Umamahesh Rao The Westin Mumbai Garden City At The Westin Mumbai Garden City, Umamahesh Rao started a checkbook accounting process for guest amenities and a chemical ordering process to maintain profitability of the hotel. Due to the PPM process and various room upgrading projects, scores increased by 3.4% in the maintenance and upkeep departments over the last year. Rao also set up an in-house carp ...

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Hotelier India Awards 2018, Housekeeper of the Year, Luxury to Upper Upscale, WINNER: Brajesh Chauhan

WINNER: Brajesh Chauhan The St. Regis, Mumbai Brajesh Chauhan, the Executive Housekeeper of The St. Regis Mumbai for the past one year, has been instrumental in reducing minibar losses from 52% to 20%, boosting Guest Experience Scores by 5% , and increasing the profitability from rooms to 1.5%. Through a strategic approach, Chauhan achieved 85% engagement score for 2018, the highest among other departments ...

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