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Heritage on a platter

Guests love heritage hotels, and India has plenty of these to offer. However, what is the trick to keep them coming back for more? By Vinita Bhatia An air of mystery and charm surrounds the numerous palaces that dot India’s landscape. They give a glimpse into the life of royalty and an era where no luxury was too ostentatious or impossible. It is no wonder then that travellers, international and national, c ...

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Hit Refresh

On its 50th anniversary, Lindsey Ueberroth, CEO, Preferred Hotels & Resorts reveals how the brand is expanding its hotel portfolio and refreshing its loyalty programme By Vinita Bhatia Here is a quick question, what’s in a number? Well, sometimes it depends on the number! 50 is proving to be magical number for Preferred Hotels & Resorts. As it geared up to celebrate its 50th anniversary, global prov ...

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Genius Of Collaboration

The highly productive collaboration between InterGlobe Hotels and AccorHotels saw 16 ibis hotels come up in India within 13 years By Vinita Bhatia When a joint venture was established between InterGlobe Hotels (IGH) and AccorHotels in 2004 to develop ibis hotels across the country, the announcement did not create a lot of ripples in the country. Over the years, though IGH has been steadily working on puttin ...

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Staying A Step Ahead

To grow its wide hospitality portfolio, comprising hotels and restaurants, Vatika Hotels Prestige Group is planning on an IPO this year By Vinita Bhatia At a time when developers are investing in new properties, Vatika Hotels chose to adopt a more prudent approach. It is planning to increase the capacity of the two properties it owns – The Westin Gurgaon, New Delhi with 200 rooms and 40 additional rooms at ...

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Right In The Middle

Seeing the potential of mid-segment hotels, Prestige Group might hive its hospitality vertical into a separate business entity By Vinita Bhatia There is growing disruption in the hospitality industry with increasing competition, entry of newer brands, as well the inundation of new techniques and technologies, along with increasing customer expectations. At the same time, according to Zaid Sadiq, executive d ...

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Entering The Big League

Busy building its own brand since 2004, MRG Hospitality & Infrastructure is now positioning itself as a serious player by liasioning with Hilton and Marriott By Pradeep Suvarna History has proven repeatedly that the hospitality business comes naturally to people originating from Mangalore. So when K Prakash Shetty, founder and chairman, MRG Hospitality & Infrastructure, ventured into the industry in ...

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Going Solo

While building a brand is challenging, Mayfair Hotels & Resorts has realised that it pays better dividends in the long run By Vinita Bhatia The advent of technology over the past few years has given guests a lot more choices while making their travel decisions. They check online for prices, view details, consider reviews from their peers and compare brands before making a purchase decision. Often, they ...

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Constantly Learning

Embassy Group’s double-digit ADR growth is largely because it takes feedback from its corporate tenants while planning hospitality projects By Vinita Bhatia Most experienced business veterans know the one big mantra for success – listen, listen, listen! And it is all the more important to listen to feedback from customers. This helps in using the information to improve their processes and avoid making any m ...

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Natural Selection

The distinction between select-service and full service hotels is blurring, with the former offering similar services By Vinita Bhatia Walk into a select-service hotel in India and what are the amenities that a guest can usually expect? It could range from free breakfast, free WiFi, free newspaper to access to a gym or swimming pool, and sometimes even free airport transportation. Now, what amenities does a ...

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The Best Resort

Boutique resorts are leveraging innovation for quicker problem solving and enhanced guest experiences By Vinita Bhatia Till a few years ago, not too many hoteliers looked at the resorts business as a viable one. But a few forward thinking industry leaders persisted, and today there is an ever-growing presence of well-performing boutique resorts across the country. One such company was Ambuja Neotia Group, w ...

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