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A sensory experience

Explosion in the numbers is making it increasingly difficult for hotels to stand out, especially in the current financial climate. A good hotel conveys a feeling of well-being and is characterised by a special air of hospitality. The decor, colours, light and sound, all make a significant contribution towards achieving this effect. Technologically perfect but flexible solutions, when it comes to sound, acou ...

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A sensory experience

Explosion in the numbers is making it increasingly difficult for hotels to stand out, especially in the current financial climate. A good hotel conveys a feeling of well-being and is characterised by a special air of hospitality. The decor, colours, light and sound, all make a significant contribution towards achieving this effect. Technologically perfect but flexible solutions, when it comes to sound, acou ...

Read more

The green initiative

 With the mercury rising water and power scarcity has hit the country hard and how. As the need to be eco-sensitive gains momentum, we look at a few initiatives taken by hotels, which could serve as easy examples. The Oberoi, Mumbai has efficient systems in place for the management of water resources, reveals executive VP Devendra Bharma, “Apart from the usual, we also use water from STP for cool ...

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Leave them open-mouthed

BY RAYNAH COUTINHO Come October this year, the Restaurant & Bar Design awards will host its fifth edition – one of the signs that focused design for F&B hotspots is being taken seriously. Interestingly, in what could be a display of India developing a focus and gaining recognition in this area, the 2012 edition of the awards witnessed five Indian restaurants getting shortlisted. Owne ...

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Roundtable: The keepers of perfection

By Raynah Coutinho Like every other department in hotel operations, housekeeping, is bracing itself to deal with a talent crunch — capable resources are hard to come by; and when trained, are sometimes not motivated, hence, at risk of being poached. But housekeepers have strategies to handle this. Cost-cutting is important here too, but as rooms are the backbone of a guest experience, the challenge is ...

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Let there be Light

By Babita Krishnan Light makes the quality of our environment visible and impacts on our emotional and subconscious response to it. We respond emotionally to the presence of light and intuitively enjoy the different atmospheres that daylight or artificial lighting create. Like a stage production, visual ambience and impact of light can be planned down to the very last detail. A good lighting constellation ...

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Lust for Live

 By Mini Ribeiro It is almost always show time at five star hotels these days, as chefs take centre stage at attractive live cooking stations. The pulling of noodles, tossing of pasta and the carving of a Peking duck are some of the instances of culinary magic that chefs conjure right before their hungry guests. Flamboyance and style at live cooking stations is fast-becoming an area of expertise and of ...

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Mobile access

Operating platforms and hotel brands aside, mobile technology is about making hotels and their services more accessible to potential and existing in-house guests. It is interesting how far hotels have come but there are some roadblocks in actually providing this accessibility, especially beyond distribution or when it comes to providing services at the click of a button. Beyond bookings apps E-concierge, di ...

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In plain sight

Time was when guests were kept out of the hotel kitchen with a rhyme: ‘No admission without permission’. Now an open kitchen or two, and sometimes even three are considered amongst the main attractions of the property. Some hotels call it the exhibition kitchen, while others refer to it as the show kitchen. Yet others refer to it as the display kitchen. “The biggest thing a show kitchen do ...

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The dynamics of pricing

A hotel operations conference at the close of 2010 saw revenue managers point to dynamic pricing as the next step for our increasingly mature industry. But how far down that road is the industry in mid-2011? Egencia’s 2011 Global Supply Benchmarking Research and Analysis released earlier this month says that companies have begun to reinvest in corporate travel with a continuing focus on cost control. ...

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