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Will the New – Age Revenue Manager Stand Up?

They might conjure up images of people hunched behind a range of computer terminals, tapping away on keys, pulling out numbers in the air and then putting it back into the systems so that their hotels can keep chugging along on the growth path. Well, forget about this vision being anachronistic, it is pretence personified. Revenue managers are suave executives who have come into their own when it comes to h ...

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Abdul Kareem, Purchase Manager of The Leela Palace Chennai tells Vinita Bhatia how tech is omniscient in its procurement division, with almost 80% processes becoming tech-oriented

Not too long ago, paper ruled in the procurement department – literally. From making entries to maintaining records, paper was omnipresent. However, slowly, hotels graduated to using technology tools especially created for the hospitality industry to become more competitive and efficient. And paper, or rather paperwork, is becoming redundant. To appreciate technology’s omniscience in the procurement departm ...

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Industry veterans share their opinions on why the procurement professionals play a key role in ensuring the overall profitability of a hotel

KB Kachru, Chairman Emeritus and Principal Advisor - South Asia, Carlson Rezidor Hotel Group “Procurement professionals are the key people who are actually the backbone of a profitable hospitality operation. The job of a procurement head has evolved and it has become more challenging.”       Nirupa Shankar, Director, Brigade Hospitality “I think in today’s day and age the role of procurement ...

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Sarovar Hotels debuts Hometel overseas with property signing in Nairobi

Sarovar Hotels has announced the overseas debut of its value brand, Hometel, with the signing of a hotel in Nairobi. The hotel, Tetezi Hometel Nairobi, will mark Sarovar Hotel’s fourth offering in Kenya’s capital after The Heron Portico, The Zehneria Portico and The Lazizi Premiere. With this, the brand will exceed a total of 400 keys in Nairobi and 800 keys in Africa. The 80-key Tetezi Hometel is located a ...

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Excellent guest service is at the heart of the hospitality industry, but delivering it consistently can be tricky – Faiz Alam Ansari, Complex GM – Alot Bengaluru Cessna Business Park & Sheraton Grand Bengaluru Whitefield Hotel & Convention Centre

Ask hoteliers the definition of the hospitality industry and they are likely to tell you that it is a service-oriented business encompassing hotels, restaurants or bars. Ask them how they gauge the success of any entity in this domain, and they will throw about terms like ARR, ADR, RevPAR, etc. However, the true measurement of success lies in the very word that sums the business – hospitality. It lies in th ...

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Amit Bhosale, MD of ABIL Group reveals that a key policy of the company is to keep its debt to equity ratio at 1:1 to ensure profitability

If Amit Bhosale, MD, ABIL Group is to be believed, several properties will soon be up for sale or auction, making brown field projects a more lucrative option than developing projects from scratch. He ticks off the reasons – high debt levels, gap between cash flows and debt, long gestation time to build hotels, etc. Given these circumstances, he’d rather buy semi-built or fully-built hotels. “It obviously d ...

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Hyatt Bangalore appoints Binu R as the Front Office Manager

Hyatt Bangalore has appointed Binu R as Front Office Manager. A hotel management graduate from Kerala’s Oriental School of Hotel Management he has over 14 years of experience in hotel front office operations. Binu began his career in 2002 at The Leela Kempinski and advanced to the position of assistant manager-front office at the Grand Hyatt Mumbai in 2005, which was also his first work interaction with the ...

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FCS Partners with NEC Enterprise Solutions to expand hospitality offering in EMEA

FCS Computer Systems (FCS) and NEC Enterprise Solutions EMEA (Europe, Middle East and Africa), both providers of advanced ICT solutions to the hospitality sector, have inked a partnership agreement that incorporates FCS solutions into the NEC Hospitality offering for the hotel sector in EMEA. The FCS suite of hospitality interface and operational solutions, encompassing billing interface, voicemail, job dis ...

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The differentiator

Studies have shown that the average stay of a guest in a hotel is 1.8 days. With the customer spoilt for choice between the various brands, what lures him to a property is the “differentiator” and what matters mainly is the information technology benefits that he can draw from his stay. Earlier a guest looked for only the three Bs – bed, breakfast and bath. After 2010, a fourth B was added – broadband, whic ...

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Storm in the tea cup!

English Breakfast, Earl Grey, Rooibos, peppermint or camomile served elegantly in dainty white porcelain, along with a three-tiered stand replete with cakes, Ă©clair swans, delicate sandwiches, et al. The visual presentation element of the high-tea is gaining importance along with the quality and taste of the offerings in hotels today. Undoubtedly, as a beverage, tea is gathering steam and is also being cele ...

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