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Room For Growth

Hoteliers are vying to give customers the choice of control for various services in guestrooms. And they are banking on technology to do this By Pradeep S Imagine a world where the room knows you and you know your room - that is what Hilton's CEO, Christopher Nassetta said while participating at the Skift Global Forum 2017 this October. At the event he revealed that the hotel chain is currently testing a ‘s ...

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Quintessential Luxury

Hotels across the world offer guests impeccable amenities: to make them want to take a part of their stay with them. By Soumya Menon There is nothing more fantastic than having guests staying over longer at a hotel due to the property's in-room luxuries. A perfect blend of choice of amenities, personalisation and the uniqueness of products determines the quality of a hotel. Guests today are looking for pers ...

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Rice is Nice

The amazing rice variants available in India ensure that there is never a dull moment in a chef’s life and kitchen By BINDU GOPAL RAO Did you know that rice has been cultivated in India since 5000 BC? A staple diet for more than half of the world’s population, it is a crop that is not just cultivated but also revered. There is plenty of folklore associated with rice, and in many countries it is actually con ...

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Spic And Span

As a division of paramount importance, the laundry solutions department has to maintain a fine balance between providing quality and on-time delivery by BINDU GOPAL RAO If one thinks about it, laundry is everywhere in a hotel – from bathwear, bed linen, tablecloths, napkins, staff uniforms, guest clothing, and more. And as this volume continues to increase, much care is needed in the upkeep of linen care. S ...

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‘Scent’sible Choices

Scenting in the hotel industry is more than just a trend; it is a need and a symbol of how guests remember and perceive the brand By Soumya Menon When you walk into the luxurious lobby of Sofitel Mumbai BKC, you are embraced by the powerful scent of bergamot, white rose, and jasmine of grasse complementing the brand’s design aesthetic, and sandalwood and lentisque exuding its sophistication. You envisage th ...

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Privacy Matters

As spaces that allow guests to relax and rejuvenate, bathrooms are increasingly commanding an important part in a guest room’s design By Bindu Gopal Rao What do guests typically seek in a hotel room in addition to a clean and comfortable bed, great view and plenty of space? Well, a spotless and pleasant bathroom does earn hoteliers extra brownie points. This is exactly why they are ensuring that bathrooms b ...

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Fix Your Risk

An important issue in contemporary times, when it comes to hotels, data security needs to be addressed even more diligently since it involves guests’ security and their privacy. By Bindu Gopal Rao Most customers never give much though to the fact that hotels take so much of their personal data including their credit card details when they check in. That is probably because they have implicit trust in the ho ...

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Table Manners

Appropriate tableware leaves a lasting impression on guests even before they take their first bite. Hoteliers, therefore, consider it while planning the overall restaurant design and concept By Bindu Gopal Rao “Faced with a choice between the survival of the planet and a new set of matching tableware, most people would choose the tableware,” British writer George Monbiot cheekily remarked once. Well, there ...

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Matters Of Exquisite Taste

When it comes to furniture and furnishings, hotels live to keep things minimalistic with touches of of rusticity and splashes of fun In recent times, the brains that devise the aesthetics of high-end hotels have broken away from the conventional approach of making these establishments look like palatial affairs. Instead, the way they have designed these properties is to let it shine for their well-appointed ...

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What’s Cooking?

Since F&B is an important revenue driver in the hospitality business, investing in efficient kitchens can make or break the deal for hoteliers and restaurateurs The kitchen is where the real action is in a hospitality establishment. It is the place that is almost always functional, especially in a hotel – preparing buffets for breakfast, lunches, dinner, in-room dining food, meal-to-go, etc. And these m ...

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