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Spic And Span

As a division of paramount importance, the laundry solutions department has to maintain a fine balance between providing quality and on-time delivery by BINDU GOPAL RAO If one thinks about it, laundry is everywhere in a hotel – from bathwear, bed linen, tablecloths, napkins, staff uniforms, guest clothing, and more. And as this volume continues to increase, much care is needed in the upkeep of linen care. S ...

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‘Scent’sible Choices

Scenting in the hotel industry is more than just a trend; it is a need and a symbol of how guests remember and perceive the brand By Soumya Menon When you walk into the luxurious lobby of Sofitel Mumbai BKC, you are embraced by the powerful scent of bergamot, white rose, and jasmine of grasse complementing the brand’s design aesthetic, and sandalwood and lentisque exuding its sophistication. You envisage th ...

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Privacy Matters

As spaces that allow guests to relax and rejuvenate, bathrooms are increasingly commanding an important part in a guest room’s design By Bindu Gopal Rao What do guests typically seek in a hotel room in addition to a clean and comfortable bed, great view and plenty of space? Well, a spotless and pleasant bathroom does earn hoteliers extra brownie points. This is exactly why they are ensuring that bathrooms b ...

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Fix Your Risk

An important issue in contemporary times, when it comes to hotels, data security needs to be addressed even more diligently since it involves guests’ security and their privacy. By Bindu Gopal Rao Most customers never give much though to the fact that hotels take so much of their personal data including their credit card details when they check in. That is probably because they have implicit trust in the ho ...

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Table Manners

Appropriate tableware leaves a lasting impression on guests even before they take their first bite. Hoteliers, therefore, consider it while planning the overall restaurant design and concept By Bindu Gopal Rao “Faced with a choice between the survival of the planet and a new set of matching tableware, most people would choose the tableware,” British writer George Monbiot cheekily remarked once. Well, there ...

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Matters Of Exquisite Taste

When it comes to furniture and furnishings, hotels live to keep things minimalistic with touches of of rusticity and splashes of fun In recent times, the brains that devise the aesthetics of high-end hotels have broken away from the conventional approach of making these establishments look like palatial affairs. Instead, the way they have designed these properties is to let it shine for their well-appointed ...

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What’s Cooking?

Since F&B is an important revenue driver in the hospitality business, investing in efficient kitchens can make or break the deal for hoteliers and restaurateurs The kitchen is where the real action is in a hospitality establishment. It is the place that is almost always functional, especially in a hotel – preparing buffets for breakfast, lunches, dinner, in-room dining food, meal-to-go, etc. And these m ...

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Safe, Secure and Sound

As new-age security threats increase, hospitality companies are keen to invest in sophisticated surveillance and safety solutions. All in a bid to make their guests feel secure, keep their assets safe, and protect their brand’s reputation By Bindu Gopal Rao When it comes to security in hotels and restaurants, it is better to be safe than sorry. That is the premise on which these establishments are investing ...

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Keeping it clean

Adhering to high levels of sanitation, food safety and hygiene in their kitchens helps hoteliers keep a check on contamination and depicts their good business sense By Soumya Menon Keeping a kitchen clean is not an easy task. Whether it is an international hotel group or a quick service restaurant (QSR), both face challenges when it comes to running a busy kitchen and maintaining hygiene at the same time. T ...

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Tailored Al Fresco

Durability, cost and aesthetics must balance out when it comes to outdoor furniture design By Rashmi naicker Hospitality industry tends to imbibe global furnishing trends. Besides the usual indoor furnishings, designers and hotel owners believe in utilising outdoor spaces to perk up the design quotient. By building up the connections between the landscape and the nature around, outdoor spaces can be made to ...

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