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Bringing Home The Bacon

Or in this case, the revenues. F&B outlets that anchor hotels are drawing in the footfalls and adding to the bottomline. By Deepali Nandwani and Rupali Dean Restaurants and bars that anchor a hotel play a rather significant role in creating new hospitality formats that have the ability to evoke an emotional response and create powerful memories. The experiential hospitality formats thus created can boos ...

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Room With A Voice

Heightened in-room entertainment is not about offering guests convenience, but about matching their expectations, and ensuring they are more relaxed and productive during their stay By Pradeep Suvarna In a conventional situation, when guest want amenities or towels, they have to call the housekeeping department from the room phone and place their request. Well, things are evolving. In some Marriott hotels, ...

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Meet and Greet

Hotels are investing in making their meeting areas more efficient, utilitarian and elegant. The objective is to utilise these spaces to maximise revenue By Pradeep Suvarna Meeting rooms have often remained the underutilised business areas in a hotel, with most properties focusing more on ensuring room occupancy and getting more footfalls into its F&B outlets. Not any more. They are waking up to the fact ...

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Cold And Happening

An efficient cold storage system plays an important role in food production and preparation By Pradeep Suvarna An efficient cold storage system is critical in any food management business, the hotel industry included. Food that is stored properly in the right temperatures and in the right cold storage systems will minimise contamination and deterioration to a significant extent. So important is this issue, ...

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Can You Pass That Data, Please?

Given the frequency at which data breaches are being reported in the hospitality industry, it is time to tighten the grid By Pradeep Suvarna Data breaches in the hospitality industry are unfortunately turning out to be a regular affair and not many are surprised by this turn of affairs. For the longest time, hotels and resorts have been in the crosshairs of cybercriminals and hackers because they have a gol ...

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Fun In The Sun

As wellness becomes more than a buzzword, hoteliers are using ergonomic outdoor furniture to help improve the overall guest experience By Pradeep Suvarna While visiting a hotel, even the most travel-weary and reticent hotel guest will take some time to lounge by the swimming pool or relax at the lawn. It is not uncommon to even see some people carry their laptops and then spend several hours working in the ...

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Sense of Sustainability

A kitchen is more than just a place where food is stored and prepared. It has a large ecological impact on a hotel and hence, needs to be sustainable By Pradeep Suvarna A layperson might not consider designing a commercial kitchen a highly difficult proposition. After all, all that needs to be factored in is an area for food production, another for food storage, and one for food preparation, and one is read ...

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Dash for The Room

In-room automation is evolving into a dynamic, ever-changing concept. Can hotels keep up? By Pradeep Suvarna Guests are constantly seeking bespoke services, whether it is with culinary adventures or in-room experiences. Hoteliers are gathering as much information about their guests to better customise their in-room services through various amenities and services. They are also finding out different ways to ...

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Step Up To The Plate

To keep pace with guests’ need for an elevated dining experience, hospitality companies are using tableware to re-imagine how they present their culinary creations By Pradeep Suvarna Imagine yourself enjoying a meal in your favourite restaurant. There are some details that you can recall days later and they bring a smile on your face; and in all probability it is not just the food and beverages. Increasingl ...

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The Writing On The Floor

From wood to tile to marble, the right flooring selection can set the precise tone for a hotel’s holistic design theme By Pradeep Suvarna It is quite ironical that flooring is often the largest continuous visible surface in a hotel, especially at its entrance. And yet, till a few years ago, not much attention was paid to it from the aesthetics perspective. However, that has changed and now, hotels are using ...

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