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The Beer Boom

The recent explosion of options in beer in India is unprecedented. What’s more, people are responding positively to the improved range, quality and variety of beers on offer. - By Mini Ribeiro Not so long ago, Indians sipped the amber fluid, mostly a lager, from Kingfisher bottles or Carlsberg cans purchased from wine shops or at best, in a hotel on a hot lazy afternoon! That has not changed, but the repert ...

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JUST A CLICK AWAY

Hotel security technology is doing more than what is visible. We explore the discreet systems and processes at work that are revolutionalising guest experiences BY RASHMI NAICKER Contemporary hotel guests tend to be travellers tethered to tablets and smart phones, and these tech-savvy consumers desire a hospitality experience that centres on connection, convenience and comfort. While technology is everybody ...

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The Gourmet Advantage

Rare and expensive ingredients are no longer necessarily exotic. Instead, local and seasonal produce is being used by chefs to create magic on plates By MINI RIBEIRO Innovation by chefs is on the rise, but not necessarily with exotic ingredients like kale, chia seeds, quinoa, goji berries, edible flowers, et al. Chefs are gladly embracing ingredients closer home, to craft unusual and exotic preparations, co ...

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Au Naturel Setting

From those faux leather chairs to tea wood upholstered sofas, from wrought-iron lamp stands to chic and colourful rattan and wicker seats, al fresco areas in hotels are finally having their ‘haute’ moment in the sun By MADHULIKA DASH For a long time, an outdoor space inside a hotel premises was considered that extra real estate which was “used when needed.” In fact, in the larger scheme of things (read desi ...

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Nature of things

As optimum utilisation of space becomes the need of the hour, property developers and owners, and landscape architects are looking at innovative ways to include green into the guest experience. BY S. IYER   Guests in this day and age have greater expectations and are open to splurge on experiences that exceed them. It is, therefore, imperative that hotels look at exterior design as an area beyond havin ...

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A slice of MICE

A walk to the spice market, cooking demos for spouses, spa sessions. These are some of the value-adds hotels offer today apart from just banqueting space, to clinch the MICE business. BY MINI RIBEIRO   Banqueting facilities have always served as a revenue earning opportunity, but only with a special focus on the size of the banquet hall and the F&B offerings. However, much has changed in the past f ...

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WiFi and health concerns

Is the use of mobile and Wi-Fi harmful to hotel guests, asks Harish Chandra, GM, IT and telecom, Sarovar Hotels and founding member GHTP Forum.  BY TEAM HOTELIER INDIA   There has been an ongoing debate about the health effects of the Wi-Fi and mobile phones on users. This becomes more topical in the case of hotel properties since there are strong routers placed within a smaller space. The World Health ...

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On the line and social

Getting on the Social Media wagon may seem like a viable tool of sustenance for most F&B outlets in hotels recently, but with the tide shifting towards the millennial diners, is ‘tech’ really the ‘get on it or lose them’ option? BY MADHULIKA DASH   Circa 2013: Taj Mahal Palace announces the opening of Canadian Food Festival. Disguised within what seemed like yet another food festival, was a surpris ...

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Dressed in the best

Furnishing and wall coverings have a quiet presence in any space. Subtle yet with a mighty impact, they add the ‘e’ in extraordinary hotel experiences. BY S. IYER   What transforms a luxury hotel into an opulent one is right accoutring. An important aspect of a guest’s sensory experience of a hotel property is the impact an ambience—public as well as private spaces—has on him. Apart from the objets d’a ...

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Be connected

Hotels have realised that leveraging cutting-edge communication technologies that enhance guest services, keep them ahead of the curve and competition. BY MINI RIBEIRO   Tech-evolved guests today at hotels have high expectations for secure, reliable access to communication services, both wired and wireless. Again, staying connected with guests and delivering an enhanced experience is imperative for eve ...

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