You Are Here: Home » people

‘I have focused on providing a true JW experience’

What are the specific changes that you have implemented at JW Marriott Chandigarh since you took over as the GM? I believe the ultimate goal of a general manager is to ensure that all guests leave raving about the hotel. Therefore, I have focused on providing a true JW experience to guests through effective trainings and process improvement at all focal points. Be it execution of service designs and skill-b ...

Read more

What a tribute

Congratulations on the launch of Starwood’s 10th brand and second collection of independent hotels. The ad campaign suggests that the Tribute Portfolio is targeted at discerning guests who want to try something different but still stay in the Starwood family. Could you elaborate on the thought process behind it? Thanks so much. We created Tribute Portfolio to allow both our Starwood Preferred Guest (SPG) me ...

Read more

‘Attitude determines altitude’

What are the specific changes that you have implemented at the hotel since you took over as the GM? Situated on Willingdon Island with a magnificent view of Cochin harbour, our hotel is a fine balance between yesterday and tomorrow, creating a rejuvenated and stylish experience, offering highly energetic and sophisticated getaways. We have cleaned up an island, which is now being offered as the only destina ...

Read more

‘Indian chefs are among the best in the world’

Is it good for our industry to get expat chefs to continuously come and work in India? Jiggs Kalra: It depends on the type of cuisine they’re doing. It’s good to have this intellectual trade and cultural exchange with people from other countries, especially if they come and set up great restaurants. It would be great if Ferran Adria comes and sets up a cool new restaurant in India. I’d love it for Heston Bl ...

Read more

‘It is a big honour to be a general manager’

What are the specific changes that you have implemented at the hotel since you took over as the GM? I have executed few modifications at the Renaissance Mumbai Convention Centre Hotel & Lakeside Chalet Marriott Executive Apartments. My team and I have revamped the guest engagement programmes for our Marriott Executive Apartment (MEA) residents. I feel it’s important for our residents to feel at home and ...

Read more

‘I encourage my team members to believe in themselves’

What are the specific changes that you have implemented at the hotel since you took over? The Taj West End is an integral part of the quintessential Bangalore experience and is the city’s most iconic business address. This over 127-year-old hotel is a venerable landmark in the city spread across 20 acres. Having inherited a special legacy like this, the immediate steps were to not only preserve but also sim ...

Read more

Marketing buzz

Every hotel has an identity, its own story to tell and doing that is marketing’s job. What are the most important channels you use to tell that story? Stephanie D’Silva, director of sales and marketing, JW Marriott Hotel Mumbai The most important channels of marketing are public relations, social media, word of mouth, and most importantly, the relationships we’ve built over the last decade that we have been ...

Read more

GM Interview: Federico Mantoani

Federico Mantoani, general manager, Hyatt Regency Gurgaon on what it takes to be a successful leader Interviewed by Fathima Zahra Ali   What are the specific changes that you have implemented at the hotel since you took over as the GM? I joined Hyatt Regency Gurgaon in its pre-opening phase which is a period defined by constant change. A general manager has to exhibit a great deal of flexibility and ad ...

Read more

GM interview: Manoj Verma

What changes have you initiated at the hotel as the GM? I joined as part of the pre-launch team and have been involved with every detail, right from the critical path of meeting pre-opening requirements to subsequent addition of facilities and services. My tasks covered aspects of standardising operations across departments and putting together the core management team. Though we are in our fourth year of o ...

Read more

A New Journey Has Just Begun

Interviewed by Sriya Ray Chaudhuri What changes have you initiated at Sofitel Mumbai BKC since you took over as the GM? My intent has mainly been to accentuate the Sofitel DNA and the three key brand pillars of the hotel — design and innovation; culture and events; and gastronomy and wine — through a series of elite events, performances, experiences and personalised services at the Sofitel Mumbai BKC, thus ...

Read more

Published by & © 2015 ITP Publishing India Pvt. Ltd. All Rights Reserved. | Use of this site constitutes acceptance of our User Policy, Privacy Policy and Terms & Conditions

ITP.com
Ahlan.ae Masala.ae Ahlan! Live - Celebrities, Gossips, Fashion, Events, Bars & Clubs, Restaurants, Reviews, Offers & Competitions ArabianOilandGas.com ArabianSupplyChain.com ArabianTravelDirectory.com ConstructionWeekOnline.com ConstructionWeekOnline.com DigitalProductionME.com Grazia.ae HotelierMiddleEast.com ITP.net TimeOutAbuDhabi.com TimeOutDubai.com Utilities-ME.com VivaMagazine.ae commsmea.com designmena.com
Scroll to top
http://www.hotelierindia.com/wp-content/themes/hotelierindia