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Sharing time, pleasure and profits

Pali Badwal, MD, RCI India, highlights how RCI has been able to stay ahead of time in the vacation timeshare industry - BY HUNED CONTRACTOR RCI holds a leadership position in vacation exchange, offering the world’s largest vacation exchange network and providing first-to-market innovations, and unrivalled products and services to enhance the vacation ownership experience. Through its exchange programme, RCI ...

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Continuous learning

You are continuously learning and each day brings a new insight and challenge in the people business says Albert Rebello, GM, The Gateway Hotel Hinjawadi Pune - BY gita Hari Tell us about your journey in this industry and some lessons from your experiences. From a trainee in 1983 to a GM now has been a very enjoyable journey. I have worked across various functions at all levels and as GM, it is good to have ...

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Adopting to lead

A believer of changing with times, Dietmar Kielnhofer, complex GM, Sheraton Hyderabad and Westin Hyderabad Mindspace, wants to stay ahead of the curve by leading his team towards excellence. BY P SURESH IYER Tell us about your journey in this industry. This year I complete 38 years in the industry. I entered the industry via the culinary route and had the privilege of working in some of the best restaurants ...

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The Hero

A general manager is like the hero or villain of a film depending on the situation, believes Vijay Krishnan, the GM of Anya Hotel Gurgaon Tell us about your journey in this industry I have been associated with the hospitality industry for more than 19 years now with prior associations with brands like Starwood Hotels and Resorts, Hyatt Hotels and Resorts, The Park Hotels, The Oberoi Hotels and Resorts and A ...

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An Eventful Journey

Sharing information with associates openly empowers the associates to be innovative and think out of the box feels Kanika Hasrat, GM Courtyard by Marriott, Gurgaon What have been some of the important lessons that you have learnt from your experiences. I have had many great experiences and some wonderful teachers across the years. One thing that has been a mantra across these years has been ‘Learn something ...

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Asset management

A firm believer of the Marriott ethos that associates are the biggest assets, Chandrashekhar Joshi, GM, JW Marriott Mussoorie Walnut Groove Resort and Spa, believes that the key to success is in keeping the team happy BY B. ROMA How has your journey been in this industry? I graduated from IHM Pusa, New Delhi and started my career in 2001 with Le Meridien Pune in F&B. In 2004, I moved to Mumbai to join t ...

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ZiP to success

The Spree Hotels scion, Keshav Baljee, ventures into a new vertical with ZiP Rooms to take the brand to newer heights. INTERVIEWED BY BABITA KRISHNAN   What is the concept of ZiP Rooms and how did it come about? How does it sync with the physical presence of Spree? As part of the industry, we realised that there were a lot of entrepreneurs who were exceptional hotel operators. But due to the downturn, ...

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‘I love every aspect of my job’

Tejus Jose, general manager, Novotel Mumbai Juhu Beach, on what makes him tick. INTERVIEWED BY SHAFQUAT ALI   What are the specific changes that you have implemented since you took over as the GM? Novotel Mumbai Juhu Beach is doing a large scale upgrade of the property — MEP upgrades such as state-of-the-art new air-conditioning systems, including new pumps, new cooling towers and new chillers. Apart f ...

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Changing face of revenue managers

Changing guest behaviour is affecting  the way business is conducted and this means a change of the KRAs for many key positions that affect the bottomline. BY CS RAMCHANDRAN   I remember a time not too long ago, when smart phones were prevalent in the market; a time when the revenue manager (RM) was a better qualified reservation manager in most hotels, who had the skills to work with Microsoft Excel a ...

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A team man

A follower of people management, Girish Bhagat, GM, Hyatt Hyderabad Gachibowli, believes in an open-door policy that ensures employee productivity   Give us a short background of your journey in this industry over the years. Even as a child, I was in love with the hospitality industry. After high school I decided to pursue my Diploma in Hotel Management from Australia and started my career. Over the pa ...

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