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Heritage on a platter

Guests love heritage hotels, and India has plenty of these to offer. However, what is the trick to keep them coming back for more? By Vinita Bhatia An air of mystery and charm surrounds the numerous palaces that dot India’s landscape. They give a glimpse into the life of royalty and an era where no luxury was too ostentatious or impossible. It is no wonder then that travellers, international and national, c ...

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Joint Benefits

By adopting the practice of joint procurement contracts across three properties in Goa, AccorHotels reduced its purchase costs by 57% as compared to last year By Vinita Bhatia While AccorHotels in India follows the policy of unit-level procurement, since 2017, Novotel Goa Shrem Hotel, Novotel Goa Resort & Spa and Ibis Styles Calangute decided to do things a little differently. They opted for joint procu ...

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Covering All Bases

By using appropriate vendor evaluation systems, procurement professionals can optimise the sourcing process for their hotel’s supply chain By Vinita Bhaitia When the Marriott Hotels sources water for any of its hotels in India, one of the criteria for purchase includes a lab test to ensure there is no contamination or presence of unwanted chemicals. Similarly, before placing an order for linen, a wash test ...

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Guess Work No More

By investing in the right inventory management system, purchasing departments can reduce operational costs, do advance planning of future purchases and improve inventory turnover By Vinita Bhatia There was a time when inventory procurement and purchasing managers at The Lemon Tree Hotels would be left guessing about the inventory that needed to be replenished, leading to additional carrying costs. Guess wor ...

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Purchase, Save, Repeat

Procurement professionals share their core strategies for reducing supply-chain expenses By Pradeep Suvarna As globally travel expands at healthy rates, and hotels are feeling the pressure to maximise rates whilst growing revenue. One of the strongest weapons in their arsenal is procurement contracts they have with their vendors, which they can use to their advantage to buy the best products at the most via ...

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The Urgency of Partnership

Prince Hotels’ acquisition of Australian operator StayWell Hospitality Group will help the conglomerate entrench its homegrown brands outside of Japan By Vinita Bhatia In October 2017, many dailies carried the news about Tokyo Stock Exchange-listed conglomerate Seibu Holdings’ subsidiary, Prince Hotels’ $55-million acquiring Australian operator StayWell Hospitality Group. Next, came the announcement that Se ...

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Lip Service No More

Till a while ago, diversity hardly figured as a topic of interest at corporate discussions. It has finally grabbed a seat, and eyeballs, at the management table By Vinita Bhatia Recently, McKinsey surveyed 366 public companies for its 'Diversity Matters' report and it found that companies in the top quartile for gender diversity are 15 percent more likely to have financial returns above their respective nat ...

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The Luxe Vibe

As VP, global sales for Jumeirah Group’s Middle East and APAC region, Linda Lewis has her pulse firmly on the needs of luxury travellers. As the hotel chain tries to establish its presence in India, she discusses what guests can expect from this luxe brand By Vinita Bhatia While expanding its operations outside the Middle East, why did the Jumeirah Group choose to India instead of regions like Europe? We ar ...

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Gaining the edge

Raheel Ahmad, culinary director (APAC), Marriott International, guides us through the company's journey to deliver and improve customer service in the F&B segment By Gurmeet Sachdev You head close to 300 properties and 22 brands of Marriott; what has been your biggest challenge? Handling 300 properties is never easy, and with another 100 properties in the pipeline, yes, we do face immense challenges. Fi ...

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People First

From Careers@Hilton to Team Member Appreciation Week, Brendan Toomey, VP-HR for Asia Pacific, Hilton outlines the pro-people policies the hotel chain practices to ensure employee satisfaction By Vinita Bhatia Two generations ago, most people held just one job throughout their entire career. A generation later, people would change jobs every decade or so, after gaining what they thought was sufficient experi ...

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