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Keeping Pace With Change

David Hopcroft, GM of Le Meridien Gurgaon feels that consistently offering superlative guest experiences is the only way to stay on top of the game Give us a short background about your journey in this industry. My affinity for the hospitality industry started when I was schooling in the UK and visited local pubs and cafés. I apprenticed with the Hilton and The Park Lane, later taking on the roles of chief ...

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Leading by example

Manish Sodhi, GM, The Lalit, Mumbai, believes in encouraging the associates by being in the thick of action Give us a short background of your journey. After completing my Bachelors in Hospitality from Southern New Hampshire University and Masters in Business from Johnson Wales University, I started my career with the erstwhile Starwood Group of Hotels and after spending close to six years with them in Bost ...

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Twin peaks

Heading twin properties and delivering at both brand standards is more of a inspiration for GM Gaurav Singh than a challenge With over 14 years of experience across various brands, Gaurav Singh as the general manager, was the first resource for Courtyard by Marriott & Fairfield by Marriott-Bengaluru, outer ring road – one of the first complexes by Marriott with two brands. This WGSHA, Manipal and WMI, G ...

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Supportive leadership

Amit Midha, GM of the newly opened Conrad Pune, believes in a leadership that is supportive and encouraging rather than dictatorial, for best results by USHA J Give us a short background of your journey. I have been a part of the hotel industry for 18 years and have thoroughly enjoyed it. Beginning my career as a front office associate at the Trident, Udaipur, I went on to work with several hotel chains suc ...

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An experienced hand

Immense experience in hospitality across brands globally has helped Dilip Hari, COO DPNY Hospitality, charter his success route in the US BY R. BARIK How did the move to the US happen and how did DPNY come about? One thing that has defined my career is a certain restlessness, driven by my fear of stagnation, which has had a positive impact on my life. When I was offered a position in New York working for a ...

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The brand promise

JW Marriott's perception is all about the brand promise, feels Jatin Khanna, general manager, JW Marriott Pune BY Usha With over two decades in the industry, this Delhiite began his hospitality career with The Meridian Delhi in the front office and finally became a 'Marriott man' a decade back. "I always say it is my actual hospitality industry began when I joined Marriott 10 years ago," says Jatin Khanna, ...

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Eye on details

Getting down to basics with a keen eye on detail is the success mantra for Nishant Agarwal, GM, The Westin Pune Koregaon Park BY Babita Krishnan Give us a short background of your journey. My journey in the hospitality industry has been quite an exciting one. I started at The Imperial, New Delhi, and continued working with a series of brands including The Oberoi Hotels & Resorts, IHG and Marriott Hotels ...

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Innovative experiences

Armed with some innovative ideas, Vijay Singh, GM, InterContinental Chennai Mahabalipuram Resort, is set to take the guest experience to the next level BY Usha How is to have a resort in a location not too far from the city? It's great, because the East Coast road in Chennai has not seen anything new for nearly three decades. And the people of Chennai and visitors to the city have gotten used to the existin ...

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A natural hotelier

Drawing inspiration from her family and colleagues, being a hotelier comes naturally to Ashima Sharma, general manager, Park Hyatt Chennai BY R BARIK Give us a short background of your industry journey. The journey started with my sisters since they both worked with hotels. The nascent years in the industry were at Park Royal New Delhi, SPHC Group. I joined Hyatt in 1999 and those were the most formative ye ...

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Armed with a smile

Following simple 'Smile' strategies are the key to success feels Jai Kishen, general manager, Novotel Kolkata BY R BARIK Give us a short background of your journey. A global hotelier (Australian citizen) with more than 18 years of luxury hospitality experience which spans 10 years with The Grand Hyatt in Melbourne, Taipei, New Delhi and another eight with Ritz-Carlton Millennia Singapore, The Hilton Taipei ...

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