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Supportive leadership

Amit Midha, GM of the newly opened Conrad Pune, believes in a leadership that is supportive and encouraging rather than dictatorial, for best results by USHA J Give us a short background of your journey. I have been a part of the hotel industry for 18 years and have thoroughly enjoyed it. Beginning my career as a front office associate at the Trident, Udaipur, I went on to work with several hotel chains suc ...

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An experienced hand

Immense experience in hospitality across brands globally has helped Dilip Hari, COO DPNY Hospitality, charter his success route in the US BY R. BARIK How did the move to the US happen and how did DPNY come about? One thing that has defined my career is a certain restlessness, driven by my fear of stagnation, which has had a positive impact on my life. When I was offered a position in New York working for a ...

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The brand promise

JW Marriott's perception is all about the brand promise, feels Jatin Khanna, general manager, JW Marriott Pune BY Usha With over two decades in the industry, this Delhiite began his hospitality career with The Meridian Delhi in the front office and finally became a 'Marriott man' a decade back. "I always say it is my actual hospitality industry began when I joined Marriott 10 years ago," says Jatin Khanna, ...

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Eye on details

Getting down to basics with a keen eye on detail is the success mantra for Nishant Agarwal, GM, The Westin Pune Koregaon Park BY Babita Krishnan Give us a short background of your journey. My journey in the hospitality industry has been quite an exciting one. I started at The Imperial, New Delhi, and continued working with a series of brands including The Oberoi Hotels & Resorts, IHG and Marriott Hotels ...

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Innovative experiences

Armed with some innovative ideas, Vijay Singh, GM, InterContinental Chennai Mahabalipuram Resort, is set to take the guest experience to the next level BY Usha How is to have a resort in a location not too far from the city? It's great, because the East Coast road in Chennai has not seen anything new for nearly three decades. And the people of Chennai and visitors to the city have gotten used to the existin ...

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A natural hotelier

Drawing inspiration from her family and colleagues, being a hotelier comes naturally to Ashima Sharma, general manager, Park Hyatt Chennai BY R BARIK Give us a short background of your industry journey. The journey started with my sisters since they both worked with hotels. The nascent years in the industry were at Park Royal New Delhi, SPHC Group. I joined Hyatt in 1999 and those were the most formative ye ...

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Armed with a smile

Following simple 'Smile' strategies are the key to success feels Jai Kishen, general manager, Novotel Kolkata BY R BARIK Give us a short background of your journey. A global hotelier (Australian citizen) with more than 18 years of luxury hospitality experience which spans 10 years with The Grand Hyatt in Melbourne, Taipei, New Delhi and another eight with Ritz-Carlton Millennia Singapore, The Hilton Taipei ...

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Looking ahead

For growth you have to embrace technology and be ahead of the curve, feels Craig Smith, president and managing director, Asia Pacific,Marriott International, Inc INTERVIEWED BY BABITA KRISHNAN You came back to Asia Pacific after being away heading the Caribbean and Latin America for two-and-a-half years. What are the changes in the industry that you have noticed? The industry is pretty much the same, but ou ...

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Sharing time, pleasure and profits

Pali Badwal, MD, RCI India, highlights how RCI has been able to stay ahead of time in the vacation timeshare industry - BY HUNED CONTRACTOR RCI holds a leadership position in vacation exchange, offering the world’s largest vacation exchange network and providing first-to-market innovations, and unrivalled products and services to enhance the vacation ownership experience. Through its exchange programme, RCI ...

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Continuous learning

You are continuously learning and each day brings a new insight and challenge in the people business says Albert Rebello, GM, The Gateway Hotel Hinjawadi Pune - BY gita Hari Tell us about your journey in this industry and some lessons from your experiences. From a trainee in 1983 to a GM now has been a very enjoyable journey. I have worked across various functions at all levels and as GM, it is good to have ...

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