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An Eventful Journey

Sharing information with associates openly empowers the associates to be innovative and think out of the box feels Kanika Hasrat, GM Courtyard by Marriott, Gurgaon What have been some of the important lessons that you have learnt from your experiences. I have had many great experiences and some wonderful teachers across the years. One thing that has been a mantra across these years has been ‘Learn something ...

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Asset management

A firm believer of the Marriott ethos that associates are the biggest assets, Chandrashekhar Joshi, GM, JW Marriott Mussoorie Walnut Groove Resort and Spa, believes that the key to success is in keeping the team happy BY B. ROMA How has your journey been in this industry? I graduated from IHM Pusa, New Delhi and started my career in 2001 with Le Meridien Pune in F&B. In 2004, I moved to Mumbai to join t ...

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ZiP to success

The Spree Hotels scion, Keshav Baljee, ventures into a new vertical with ZiP Rooms to take the brand to newer heights. INTERVIEWED BY BABITA KRISHNAN   What is the concept of ZiP Rooms and how did it come about? How does it sync with the physical presence of Spree? As part of the industry, we realised that there were a lot of entrepreneurs who were exceptional hotel operators. But due to the downturn, ...

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‘I love every aspect of my job’

Tejus Jose, general manager, Novotel Mumbai Juhu Beach, on what makes him tick. INTERVIEWED BY SHAFQUAT ALI   What are the specific changes that you have implemented since you took over as the GM? Novotel Mumbai Juhu Beach is doing a large scale upgrade of the property — MEP upgrades such as state-of-the-art new air-conditioning systems, including new pumps, new cooling towers and new chillers. Apart f ...

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Changing face of revenue managers

Changing guest behaviour is affecting  the way business is conducted and this means a change of the KRAs for many key positions that affect the bottomline. BY CS RAMCHANDRAN   I remember a time not too long ago, when smart phones were prevalent in the market; a time when the revenue manager (RM) was a better qualified reservation manager in most hotels, who had the skills to work with Microsoft Excel a ...

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A team man

A follower of people management, Girish Bhagat, GM, Hyatt Hyderabad Gachibowli, believes in an open-door policy that ensures employee productivity   Give us a short background of your journey in this industry over the years. Even as a child, I was in love with the hospitality industry. After high school I decided to pursue my Diploma in Hotel Management from Australia and started my career. Over the pa ...

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Move to a branded house!

Consolidating its market positioning, Preferred Hotel Group moves from being a house of brands to a branded house, says Saurabh Rai, area managing director, South Asia & Middle East. BY BABITA KRISHNAN   Preferred Hotel Group, a global provider of sales, marketing and distribution services to independent luxury hotels, moved from a multi-brand business model to one master brand – Preferred Hotels ...

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“As a GM, I am an inn-keeper”

Anand Chatterjee, general manager, Planet Hollywood Beach Resort Goa, on what makes him tick.   What are the specific changes that you have implemented at the hotel since you took over as the GM? In this case, I have been involved in building the hotel from construction stage. Thus all the systems, processes, facility planning, recruitment, marketing and sales strategy to execution of the opening of th ...

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“We are eager to enter India”

HMH, a pioneer in creating alcohol-free chain of hotels, boasts 50% share of the MENA region’s halal-friendly segment. Laurent A Voivenel, CEO, spells out the company’s unique offering and plans for India. INTERVIEWED BY SHAFQUAT ALI           Hospitality Management Holdings (HMH) has come a long way since its formation 15 years ago and now boasts 50% share of the halal-friendly seg ...

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Affordable excellence

Promising a pleasant experience at affordable pricing, Ritesh Agarwal, CEO and founder, OYO Rooms, on the success of an idea. BY ROMA B             The genesis of most start ups is borne out of personal experiences or incidents of the founder(s). “The idea germinated to solve a problem that I personally experienced as a traveller. While travelling across the country on a minima ...

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