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New Tech On The Block

Blockchain technology offers several advantages to the hospitality industry including security and stability benefits By Vinita Bhatia The advent of a new innovation is often met with either excitement or indifference, which is how blockchain was also greeted in the hospitality business. This technology allows digital information to be distributed to a network, so that it is difficult to compromise and easy ...

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Doing The Math

As the hotel business witnesses accelerated change, revenue managers are developing innovative strategies to optimise demand and improve room occupancy By BINDU GOPAL RAO An underlying premise that drives hospitality is profitability. With changing landscapes driven by an intensely competitive business dynamics, revenue managers are working on newer business models and techniques to strengthen pricing acros ...

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Dial T for Talent

Millennials have different career expectations, priorities and ambitions from the erstwhile generation. Arif Khan, director of HR, India for Hyatt Hotels and Resorts urges hoteliers to keep pace with changing times so that they don’t end up managing a 21st century workforce with 20th century workplace practices By Vinita Bhatia Speak to an hotelier about the contemporary business challenges they face and in ...

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Till Wyndham Come

Post its spin-off from Wyndham Worldwide Corporation, Ignace Bauwens, regional VP, Middle East, Eurasia and Africa of Wyndham Hotels and Resorts explains how the company will build upon its asset-light and fee-based business model By Vinita Bhatia The recent introduction of Wyndham Hotels & Resorts, Inc. as an independent, pure-play hotel company reaffirms the company’s underlying mission – to make hote ...

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Putting A Partnership To Work

Fresh after announcing an alliance with ANAROCK, Stephen Rushmore Jr, president and CEO of HVS, discloses how the two companies will jointly tap India’s burgeoning $210 billion hospitality market. By Vinita Bhatia It was only last year that HVS, a global hospitality consulting firm, exited the Indian market after a successful two-decade run. Manav Thadani, the person who established the company in the count ...

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Quality Over Quantity

While Jean-Michel Cassé, COO, India and South Asia of AccorHotels is bullish about growing the company’s footprint in the country, he is very selective about the brands that can be introduced. He tells Vinita Bhatia that growth cannot come at the cost of undermining a brand’s unique ethos. Is AccorHotels planning to bring German-based 25 Hours brand in India? 25hours is a unique hotel concept that is design ...

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The Growth Code

AccorHotels’ VP, sales for Asia Pacific, Kerry Healy, is upbeat about the company’s growth momentum in India By Vinita Bhatia While most hotel chains like to talk about the number of hotels they have in their portfolio, Kerry Healy, VP, sales of Asia Pacific at AccorHotels prefers to discuss about customised and personalised offerings that the company offers through its various brands in the region. She bel ...

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Plugging Away Merrily

While jostling for the top three spot in the global hospitality space, for now Raj Rana, CEO, South Asia, Radisson Hotel Group is working round-the-clock to make everyone associated with the company aware of the bright future in store for them. Recently at HICSA 2018, when Manav Thadani, founder-chairman of Hotelivate was asked his opinion about Radisson Hotel Group, he said that it was one of the most well ...

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Heritage on a platter

Guests love heritage hotels, and India has plenty of these to offer. However, what is the trick to keep them coming back for more? By Vinita Bhatia An air of mystery and charm surrounds the numerous palaces that dot India’s landscape. They give a glimpse into the life of royalty and an era where no luxury was too ostentatious or impossible. It is no wonder then that travellers, international and national, c ...

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Joint Benefits

By adopting the practice of joint procurement contracts across three properties in Goa, AccorHotels reduced its purchase costs by 57% as compared to last year By Vinita Bhatia While AccorHotels in India follows the policy of unit-level procurement, since 2017, Novotel Goa Shrem Hotel, Novotel Goa Resort & Spa and Ibis Styles Calangute decided to do things a little differently. They opted for joint procu ...

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