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Marketing buzz

Every hotel has an identity, its own story to tell and doing that is marketing’s job. What are the most important channels you use to tell that story? Stephanie D’Silva, director of sales and marketing, JW Marriott Hotel Mumbai The most important channels of marketing are public relations, social media, word of mouth, and most importantly, the relationships we’ve built over the last decade that we have been ...

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GM Interview: Federico Mantoani

Federico Mantoani, general manager, Hyatt Regency Gurgaon on what it takes to be a successful leader Interviewed by Fathima Zahra Ali   What are the specific changes that you have implemented at the hotel since you took over as the GM? I joined Hyatt Regency Gurgaon in its pre-opening phase which is a period defined by constant change. A general manager has to exhibit a great deal of flexibility and ad ...

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GM interview: Manoj Verma

What changes have you initiated at the hotel as the GM? I joined as part of the pre-launch team and have been involved with every detail, right from the critical path of meeting pre-opening requirements to subsequent addition of facilities and services. My tasks covered aspects of standardising operations across departments and putting together the core management team. Though we are in our fourth year of o ...

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A New Journey Has Just Begun

Interviewed by Sriya Ray Chaudhuri What changes have you initiated at Sofitel Mumbai BKC since you took over as the GM? My intent has mainly been to accentuate the Sofitel DNA and the three key brand pillars of the hotel — design and innovation; culture and events; and gastronomy and wine — through a series of elite events, performances, experiences and personalised services at the Sofitel Mumbai BKC, thus ...

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The Indian Market is Motivating

You were born in Iran; your career has taken you across countries, indeed, continents. How important is such global experience and expertise in the GM of an Indian hotel? I have been in the hospitality industry for 25 years now, and have had the privilege to travel around the world and acquaint myself with different cultures. I feel that a global experience only adds values and helps enrich one’s knowledge ...

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Back to the future

 HI: As part of the pre-opening team, how did you motivate everyone? Pre-opening is a good time to build a team as you are recruiting people. It is also tough, as one needs to take care of the branding. So you build a team through training, taking them around to see different properties, competitors, etc. It was a pleasure to get to know the market, wherever we moved, it was always as a team and that f ...

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Creating synergies

HI: What has been the most important learning for you? It was in hotel management school — a professor told us that in school I will tell you how you should be doing it, but when you work, they will show you how it’s done. Schools are a great base of knowledge, but you need experience to become a complete hotelier. That takes time and you have to be patient with this industry. One of the mo ...

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Leading by example

When you have been in a property for three years, especially if you came on board a year and a half before its opening, to see it grow from strength to strength is very satisfying. Stefan Radstrom, GM of Grand Hyatt Goa is testimony to this fact. “When I arrived, there was just concrete, dirt and dust. It sounds very fancy to be the GM of a five-star deluxe hotel, but my first office was a wood plank ...

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The right mix

 Anasuiya Nautiyal, the mixologist from Taj Lands End, won “The Most Stylish Bartender” at Corralejo Challenge 2013 held in Delhi. At this national-level competition with over 200 participants, the judges for the regional rounds held in Mumbai were Bhishan Mansukhani, Kareena Aggarwal and Kishore Thapar. The final held at The Claridges Hotel in Delhi was judged by H.E Jaime Naulart, Oliver ...

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Taking stock

 Tell us about the most important guest you have ever hosted. I would list all the Heads of State that I have hosted during my career span, and in particular senior diplomats from Israel, Singapore, Canada and Hungry. What is the most valuable lesson you have learned, vis-à-vis the suppliers and vendors? Deal with the best-known suppliers with absolute no compromise to quality. What is the best ...

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