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‘I have focused on providing a true JW experience’

What are the specific changes that you have implemented at JW Marriott Chandigarh since you took over as the GM? I believe the ultimate goal of a general manager is to ensure that all guests leave raving about the hotel. Therefore, I have focused on providing a true JW experience to guests through effective trainings and process improvement at all focal points. Be it execution of service designs and skill-b ...

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What a tribute

Congratulations on the launch of Starwood’s 10th brand and second collection of independent hotels. The ad campaign suggests that the Tribute Portfolio is targeted at discerning guests who want to try something different but still stay in the Starwood family. Could you elaborate on the thought process behind it? Thanks so much. We created Tribute Portfolio to allow both our Starwood Preferred Guest (SPG) me ...

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‘Attitude determines altitude’

What are the specific changes that you have implemented at the hotel since you took over as the GM? Situated on Willingdon Island with a magnificent view of Cochin harbour, our hotel is a fine balance between yesterday and tomorrow, creating a rejuvenated and stylish experience, offering highly energetic and sophisticated getaways. We have cleaned up an island, which is now being offered as the only destina ...

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‘Indian chefs are among the best in the world’

Is it good for our industry to get expat chefs to continuously come and work in India? Jiggs Kalra: It depends on the type of cuisine they’re doing. It’s good to have this intellectual trade and cultural exchange with people from other countries, especially if they come and set up great restaurants. It would be great if Ferran Adria comes and sets up a cool new restaurant in India. I’d love it for Heston Bl ...

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‘It is a big honour to be a general manager’

What are the specific changes that you have implemented at the hotel since you took over as the GM? I have executed few modifications at the Renaissance Mumbai Convention Centre Hotel & Lakeside Chalet Marriott Executive Apartments. My team and I have revamped the guest engagement programmes for our Marriott Executive Apartment (MEA) residents. I feel it’s important for our residents to feel at home and ...

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‘I encourage my team members to believe in themselves’

What are the specific changes that you have implemented at the hotel since you took over? The Taj West End is an integral part of the quintessential Bangalore experience and is the city’s most iconic business address. This over 127-year-old hotel is a venerable landmark in the city spread across 20 acres. Having inherited a special legacy like this, the immediate steps were to not only preserve but also sim ...

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STAR APPEAL

 Whether he is attending political meetings in crisp white kurta-pyjamas or hosting business delegations in smart pinstriped suits or, for that matter, visiting star-studded shows in impeccable tuxedos and bandhgalas, film-star-turned-politician K Chiranjeevi effortlessly switches between his roles. There is no denying that he has not only brought a certain star appeal to his new role as Union tourism ...

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STAR APPEAL

Whether he is attending political meetings in crisp white kurta-pyjamas or hosting business delegations in smart pinstriped suits or, for that matter, visiting star-studded shows in impeccable tuxedos and bandhgalas, film-star-turned-politician K Chiranjeevi effortlessly switches between his roles. There is no denying that he has not only brought a certain star appeal to his new role as Union tourism minist ...

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Committed to sustainability

 With more than 100 projects under its belt and having worked in over 160 countries and territories across six continents, WATG has a design presence probably second to none. Many of WATG’s projects have become international landmarks, renowned not only for their design and sense of place but also for their bottom-line success and sustainable ethos. Stephen Albert, vice president WATG, shares his ...

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The fab five

BY BABITA KRISHNAN   These discussions must begin with “I have a dream”, one would think — but when the dream means investing crores, as is in the case of developing a hotel property, then one needs to be more practical and astute. To come up with a winning investment, one needs to find the right combination of decision makers in areas that hold the key to a good design. The ...

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