Hotelier India Awards 2018, Housekeeper of the Year, Luxury to Upper Upscale, WINNER: Brajesh Chauhan
WINNER: Brajesh Chauhan
The St. Regis, Mumbai
Brajesh Chauhan, the Executive Housekeeper of The St. Regis Mumbai for the past one year, has been instrumental in reducing minibar losses from 52% to 20%, boosting Guest Experience Scores by 5% , and increasing the profitability from rooms to 1.5%. Through a strategic approach, Chauhan achieved 85% engagement score for 2018, the highest among other departments of the hotel. Being a unionised hotel, engagement and motivation is a constant challenge. Chauhan has been able to resolve employee grievances and gain their loyalty and commitment. Improved Guest Experience Scores and reduced attrition prove his virtuosity. Chauhan is able to identify flaws far before anyone else notices them; this quality ensures that the hotel is maintained and run up to speed at all times. The team scored 100% in cleanliness during the Brand Standard Audit. He initiated defusing system in guest rooms and common spaces through AHU and stand-alone units to eliminate odour caused by humidity. rganic Waste Composter) for converting organic waste from the hotel into fertilizer to be used in the gardens. He plans to optimise the use of software and technology to go paperless at The St. Regis Mumbai.