Hotelier India Awards 2018, Housekeeper of the Year, Luxury to Upper Upscale, WINNER: Umamahesh Rao
WINNER: Umamahesh Rao
The Westin Mumbai Garden City
At The Westin Mumbai Garden City, Umamahesh Rao started a checkbook accounting process for guest amenities and a chemical ordering process to maintain profitability of the hotel. Due to the PPM process and various room upgrading projects, scores increased by 3.4% in the maintenance and upkeep departments over the last year. Rao also set up an in-house carpet shampooing team, which saved the hotel around Rs 6 lakh rupees annually.
At his workplace, Rao ensures that each team member is motivated, trained and cross-trained within the department to ensure that knowledge enhancement is achieved and backups are created for each process. There is also a well-defined growth plan that is discussed and laid down for each associate within Raoâ€™s team. There has been zero attrition in his department since the last one year, which highlights his multi-faceted leadership skills and the ability to obtain loyalty from his team.