ITC Hotels promoted Keenan McKenzie to the role of Cluster General Manager in Ahmedabad for two key properties of ITC Hotels. He will continue to oversee the entire operations at ITC Narmada, a Luxury Collection Hotel in Ahmedabad, and will also be steering the growth of WelcomHotel by ITC in Ahmedabad.
Keenan steered the growth of ITC Narmada – a Luxury Collection Hotel, taking it to new heights while hosting guests from across the world in the value-driven market of Ahmedabad. He is sure to add value to his role at WelcomHotel Ahmedabad.
Keenan’s career spanning two decades began in 2000 as a management trainee at the ITC Hotel Management Institute (formerly known as the Welcome Group Management Institute). Keenan, who graduated with a degree in tourism studies from IGNOU, began his professional career in 2004 at ITC Kakatiya in Hyderabad. His career path includes noteworthy stints at Welcome Hotel Grand Bay in Visakhapatnam, ITC Rajputana in Jaipur, ITC Sonar in Kolkata, and ITC Maratha in Mumbai.
Throughout his career, Keenan has demonstrated exceptional leadership and operational excellence across ITC’s luxury hotel brands. His strategic vision and dedication have consistently driven revenue growth and enhanced guest experiences, notably during his tenure as Hotel Manager at ITC Maratha.
Speaking about the new journey, Keenan said, “I am deeply honoured for the elevation of my role as the Cluster Head for two ITC hotels in the promising market of Ahmedabad. I look forward to the opportunities that lie ahead that will enable me and my team to once again uphold ITC’s promise of hospitality by enhancing guest experiences and driving excellence in hospitality at each of the properties. Together, I and our team will continue to set new benchmarks and deliver unparalleled service to our valued guests.”
Keenan is known for his well-thought-out business strategies and ability to keep his team dynamic and motivated. His collaborative approach and strategic insights will be vital in helping achieve operational efficiency and guest satisfaction at the hotel.
