Hyatt extends its cancellation policy for stays through July 2021
The updated policies will be also valid for existing reservations booked before July 1, 2020, for arrivals through July 31, 2021.
Hyatt Hotels Corporation has announced that will be extending its cancellation policy for stays through July 2021, in a bid to provide flexibility to guests once they resume travel.
Reservations, including advance purchase rate reservations booked for July 1, 2020 and beyond – for any future arrival date through July 31, 2021, can be cancelled at no charge up to 24 hours before scheduled arrival, the hospitality major announced.
The policy will be also valid for existing reservations booked before July 1, 2020, for arrivals through July 31, 2021. This also includes advance purchase rate reservations.
The updated policies will be applicable for those guests who have made their reservations through Hyatt directly, whereas for those who booked via online travel agents or other third parties will have to contact their booking provider for information and assistance. Besides, the policies will not apply to convention and group business, and guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels are advised to contact Hyatt Residence Club.
Hyatt also said that reservations made after April 1, 2020 at select destination residences or under Special Event Rates, after June 3, 2020 at Hyatt Residence Club properties, and any other reservations made after June 30, 2020 that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking.
Further, cancellation policies for MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions may vary from Hyatt’s policies and will be noted in the rate’s rules section during booking.
“As we listen closely to our guests and members, we know that flexibility is more important than ever right now,” said Mark Hoplamazian, president and Chief Executive Officer, Hyatt. “In addition to offering a reimagined hotel experience that is focused on safety and wellbeing, we want to help our guests and members book with confidence as they start planning travel again and cannot wait to welcome them back soon.”
Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app.