Oberoi Hotels & Resorts resumes business with enhanced hygiene and safety protocols
The enhanced SOPs adopted by the group’s hotel include social distancing, proper sanitization of spaces, in-room dining, thermal screening of guest, to mention a few
The Oberoi Hotels & Resorts has opened its door to guests with enhanced safety and hygiene protocols. The hotels under the group that have resumed business include: The Oberoi Grand, Kolkata; The Oberoi, Bengaluru and The Oberoi, Gurgaon.
Besides, the key resorts from the group such as The Oberoi Rajvilas, Jaipur; The Oberoi Udaivilas, Udaipur; The Oberoi Sukhvilas, Chandigarh and The Oberoi Vanyavilas, Ranthambhore have also now been opened for business.
Commenting on the development Vikram Oberoi, Managing Director and Chief Executive Officer of The Oberoi Group said, “For over 80 years, we at Oberoi Hotels & Resorts have always prioritised the health and wellbeing of our guests and colleagues with exacting standards of cleanliness and hygiene. We would like to assure our guests that we have used the last few weeks to implement extraordinary measures, in keeping with World Health Organization and Ministry of Tourism guidelines, to further enhance hygiene and safety standards at our hotel.”
The group has elevated its Standard Operating Procedures (SOPs) which have been designed on the principles of The Oberoi Dharma, with the guest at the heart of everything. The enhanced SOPs adopted by the group’s hotel include social distancing, proper sanitization of spaces, in room dining, thermal screening of guest, to mention a few.
To ensure that all standards and protocols are adhered, each hotel has a dedicated Hygiene and Safety Manager.The Oberoi Group has also collaborated with Bureau Veritas, a world leader in laboratory testing, inspection and certification services to validate and review their program. Bureau Veritas will also undertake various virtual and in person training sessions to supervise the implementation of the Hygiene & Safety Standards at Oberoi and Trident hotels.
Food and beverage at Oberoi and Trident hotels will be prepared under impeccably hygienic environments. Restaurants across Oberoi properties will ensure safe distancing with necessary safety precautions without diminishing the dining experience of guests. Meals can also be enjoyed by guests in the comfort and privacy of guest rooms, suites and function rooms.
To further support the health and wellbeing of its guests, master chefs across the organisation have researched and developed menus comprising of immunity building wellness dishes and drinks, available at each of the hotels.
Hotels will additionally ensure their fleet of hotel owned and operated cars are thoroughly sanitised before and after each trip. The chauffeurs, like all other staff members, have guest care, safety and wellbeing as their most important priority.
The Oberoi Group has been recognised for providing service which is intuitive, caring and heart felt. Whilst the sincerity and genuine care from each member of staff will remain undiminished, hotels will use technology to minimise contact, whether it is for guests checking in or checking out of hotels or for dining in the restaurants or in their rooms.
Other measures include:
- All touch points in public areas like door handles, elevator buttons, counter tops, table tops, railings, etc. are cleaned continuously using a sanitiser/ disinfectant. These practices are also in place in guest rooms during the morning housekeeping service and at turndown in the evening.
- Masks and disposable gloves are being worn by all team members at all times and changed frequently. Housekeeping staff will use fresh gloves for every room they service.
- Sprayer with professionally identified chemicals are being used to disinfect the hotel entrances, employee entrances, as well as various public areas.
- For the safety of guests, rooms will be sanitised after guests check out, kept vacant for 48 hours and then allocated.
- Restaurants and seating in the lobby have been reconfigured to ensure safe distances are maintained between guests.
- Protocols are in place for staff in the kitchens, restaurants, in-room dining, business centres and banquet halls to sanitise their hands every time they serve food or touch food related items.
- Temperature readings of non-resident guests are taken at the entrance of the hotel. Temperature readings of resident guests and team members are also taken once a day.
- Updated and detailed cleaning checklists, including the use of professionally identified chemicals and agents for all areas, including laundry, are being followed and monitored closely.
- A guest check-in self-declaration form is in place which covers COVID-19 symptoms. Any guest who indicates these symptoms is required to undergo a medical examination prior to check-in.
- All supplies and materials are sanitised before being admitted into the hotel premises.
- Correctly formulated hand sanitisers are in place in all guest rooms and at all public spaces and include the entrances, lobbies, corridors, business centres, cloak rooms, etc.
- Professional agencies and doctors are on standby for sanitisation of all areas should there be anyone detected with a positive sign of COVID-19.
- Detailed Standard Operating Procedures are in place in case of a positive COVID-19 diagnosis where a guest or a colleague needs to be quarantined.