ITC Grand Goa Resort & Spa re-opens with WeAssure promise
At ITC Grand Goa Resort & Spa, all additional safety measures have been deployed to mitigate the risk of infection
ITC Grand Goa Resort & Spa has re-opened its door to guests with heightened hygiene and safety programme-WeAssure.
While ‘WeAssure promises stringent clinical levels of hygiene through NABH Accreditation & DNV-GL Business Assurance certification in progress, it also seeks to further redefine hotel operations along the lines of social distancing, well-being and contact light services, offering guests comfort with peace of mind.
At ITC Grand Goa Resort & Spa, all additional safety measures have been deployed to mitigate the risk of infection. These conform to the guidelines set by the World Health Organisation and Indian Tourism ministry. The ‘new normal’ protocol makes thermal screening, safe distancing and usage of masks mandatory across all levels of operation at the hotel. Usage of disposable gloves during service and additional protective gear, where required is also being followed.
The guidelines have been implemented for both associates and hotel guests. Adding to responsible hospitality, associates and managers are being trained for hygiene certification in aspects of FSSAI regulatory guidelines, cleaning and disinfection near to hospital grade and control and monitoring of food safety and hygiene standards.
Right from an online reservation to an online payment process the booking method remains seamless. Followed by low contact check-in experience where-in mandatory documents are collected prior to arrival and later an e-folio sent on checkout. The check-in counters have a welcome separator installed to maintain a low contact experience with the guest. Touch points across public areas are being cleaned multiple times a day with sanitisers and disinfectants conforming to near clinical hygiene levels. Seating at the lobby and restaurants has been reconfigured to ensure safe distance. A physical distancing policy has also been implemented, with floor guides serving as reminders.
A number of operation related activities have been digitalised thereby enabling contact light services. QR Friendly in-room dining menu, guest service directory, digitalised restaurant menus and check-in & check-out processes empower the guest to stay safely distant.
The advanced sanitization methods deployed in guest limousine services and baggage duly tagged as ‘Sanitagged’ provide guests an added reassurance. Extreme importance has been accorded to distancing in guestrooms. Rooms are located in separate villas spread across five courts. Prioritising guest safety above all, the rooms are serviced only when guest is away from the room after soliciting a time. The rooms will be sanitised after every guest departure and are not sold for next 24 hrs.
ITC Hotels are amongst the very few chains today who operate a state of art ISO 22000 Food Safety Management quality accredited microbiology labs. This will help ITC Goa enable a systematic, preventive approach to food safety and cuisine hygiene.
They have also implemented strict ingredient regulations, and frequent disinfection of the kitchen area along with consistent sanitization of equipment, cutlery and crockery. At the restaurants, the hotel has enabled contact light cuisine experiences while observing safe distancing in restaurant seating, use of appropriate protective gear by associates, enabling e-menus and contactless payment modes.
Food & Beverage offerings are being re-engineered for the ‘new normal’. While the Grab&Go breakfast design offers guest the option of a contactless breakfast experience in their room where the ordered menu selection is delivered to guests’ rooms with no physical contact between butler and guest, the ‘Knock n Drop’ time saver dining experience is an optional offering, delivered to guest in the privacy of their room, minus any contact with service associates.
“ITC Grand Goa looks forward to creating memories for all guests who plan to visit Goa and make it their home away from home’’ said Mr. Bhagwan Balani, General Manager – ITC Grand Goa Resort & Spa.