Kanika Hasrat bags 'General Manager of the Year'
The ‘General Manager of the Year’ award at the 11th Hotelier India Awards 2019 upscale to mid market went to Kanika Hasrat from Vivanta New Delhi Dwarka & Taj City Centre Gurugram.
The ‘General Manager of the Year’ award at the 11th Hotelier India Awards 2019 upscale to mid market went to Kanika Hasrat from Vivanta New Delhi Dwarka & Taj City Centre Gurugram. Here, is a short excerpt where we get to know a bit more about to Kanika as she shares her thoughts on Hotelier India.
It is a privilege and a matter of great pride for me to receive the Hotelier India Award. It is special as it reinforces the belief and passion that each of us puts into our jobs to do more. The award will keep me going on this journey of building careers, driving results, delivering excellence and memorable guest experiences, whilst making progress in the areas of sustainability and technology.
I dedicate my award to my teams in Vivanta New Delhi, Dwarka and Taj City Centre Gurugram. As a team we grew revenues by 42% in two years whilst delivering on the brand promise and building market repute.
An essential aspect in my role was to develop an efficient, independent, informed and an empowered team. My team works with a collective goal, which not only makes it stronger but also elevates work efficiency and account¬ability in order to ensure a higher guest centricity.
Success to me is learning something new every day; I look forward to working on the various aspects of business — exploring varied market segments, geographies, demographics, building trust in owner-operator relationships, whilst building the brand and my individual reputation.
Growing the presence of women in the industry is a challenge I perceive and I aspire to have every department in the hotel experience a woman’s touch — whether it is security, engineering or even kitchen stewarding. The idea is to have women who inspire and keep the tribe growing.