F&B Manager of the Year ( Winner – Luxury to Upper Upscale) Akanksha Lamba, F&B Manager, The Oberoi, Gurgaon
After the closure of The Oberoi New Delhi, Akanksha Lamba conceptualised ‘Patisserie at your Doorstep’ so hotel guests could get their weekly shopping home delivered from Gurgaon. Besides setting up profitable home delivery logistics, it involved understanding the guests’ preferences, replicating and expanding the offerings creatively; and constantly communicating with the Delhi client database.
This effort resulted in incremental revenue of 50 percent over the same period in the previous year. Under her guidance, Amaranta restaurant, underwent several changes. The cuisine shifted from coastal to contemporary Indian fare, while the décor, music, wine and cocktail offering were also revamped. A robust marketing campaign was unveiled to increase footfalls for the rebranded restaurant and the effort paid off when the outlet achieved 100 percent revenue growth when compared with the same period last year