Four Seasons brings their ‘Extraordinary Experiences’ to Bengaluru
With Bengaluru being a very mature hospitality market having the highest number of rooms, Rainer Stampfer, President, Hotel Operations – Asia Pacific, Four Seasons Hotels and Resorts tells Hotelier India what his newly opened brand brings to the city.
Commenting on why Four Seasons decided to open their second Indian property in Bengaluru, Stampfer explains, “India is an important market for us at Four Seasons, and we have been looking for the right partnership to expand our presence here. This development is the perfect opportunity to do so in a market that already enjoys strong demand for hotel accommodation. The hotel is also a part of Embassy ONE, which in addition to commercial office space and Four Seasons Private Residences Bengaluru, will also offer retail options which hotel guests will appreciate.”
The dining experience at the Four Seasons Hotel in Bengaluru promises to be very contemporary and fresh with their various live kitchens. The location of the property is less than 30 minutes from the airport and close to the central business districts making it ideal for guests to experience Four Seasons’ service culture, which as Stampfer shares, “has always been the cornerstone of the brand.”
When asked how the Indian hospitality market compares to other countries in Asia, Stampfer says, “It is Asia’s time to shine and the hospitality industry has made some giant strides here. Asia Pacific is now the world’s largest travel market and projected to grow to USD 500 billion by 2021. Wealth in India, like in other major Asian markets is growing so I am certain there is a great deal of potential. Luxury travellers increasingly seek out rich and unique experiences. India has a lot to offer in this regard. There is a fascinating mix of old and new. I can only see growth in the Indian hospitality sector.”
The brand has to also take into consideration that they are dealing with a whole new generation of travellers whose needs are different from the earlier generation. “Four Seasons has always taken a ‘guest first’ approach to service and we continue to adapt to their evolving needs. Travellers today live a digital world where social media and messaging apps are the preferred style of communications. At Four Seasons we have embraced that. In many of our hotels, we have what we call ‘Extraordinary Experiences’ which are a collection of experiences that only Four Seasons can provide and this appeals to the modern traveller,” says Stampfer.