HOSI hits the right chord

News, Hospitality Trends

A long-standing need for a hotel operations conference led to HOSI taking shape this year, which proved to be an educative forum for senior management to share ideas.

HVS-India hosted the first ever Hotel Operations Summit India (HOSI) 2009 at the Leela Kempinski, Gurgaon on the 18th-19th December. The conferences provided a dais to India’s hospitality operations fraternity with a unique opportunity to learn, network, and share ideas, as well as discuss trends in the evolving Indian hospitality market.

India was lacking a quality hotel operations conference, and this platform served as the ideal opportunity for senior management across all hotel brands to rendezvous in a well planned industry event. HOSI 2009 brought together over 20 hotel owners, 40 general managers across all brands, over 50 heads of departments, as well as 60 corporate hotel executives.

As a precursor to the actual conference on the 19th, the renowned Swiss hotel school – Ecole hôtelière de Lausanne – organised two executive development seminars in partnership with HVS at the Trident, Gurgaon on the 18th. A curtain raiser event in the form of cocktails and dinner at the Trident followed thereafter.

Manav Thadani, managing director, HVS India, welcomed an audience of over 250 delegates. Nakul Anand, divisional chief executive-hotels, ITC Ltd, delivered the opening keynote address, and shared pertinent views about general trends visible in the Indian hospitality sector.

The leaders’ panel, moderated by Uttam Dave, head of development, Accor Hotels-India/President & CEO, InterGlobe Hotels, comprised of industry stalwarts like Peter Fulton, managing director, south–west Asia, Hyatt International, Ajay Bakaya, executive director, Sarovar Hotels, and Dipak Haksar, chief operating officer, ITC Hotels. They shared interesting insights on the industry at large.

While Raman Roy, chairman and managing director, Quatrro, brought a non-hospitality point of view to the audience through his address on operational excellence, Ashwani Kakkar, executive vice chairman, Mercury Travels, spoke from his heart and connected well with the audience.

Patu Keswani, chairman and managing director, Lemon Tree Hotels, spoke about an owner’s perspective and received undivided attention from the crowd.

In his address, Rajiv Puri, senior director design management – Asia Pacific, Marriott International, spoke about the ‘Challenges in Completing New Hotel Projects’ and received several important questions from the audience.

The final session of the day – ‘General Managers’ Seat – Is it really hot?’ was fun and lively.

The audience seemed to really enjoy both the serious topics as well as the fun questions that were pointed at the panel of some of India’s best performing hotel general managers.

The event concluded with a gala cocktails and dinner event at the Taj Mahal Hotel on Mansingh Road. All in all, HOSI 2009 has certainly hit the right chord with the hotel industry operations professionals and we look forward to round two next year.

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