Ronan Fearon currently serves as the General Manager of JW Marriott Bengaluru Prestige Golfshire Resort & Spa and oversees two additional properties including Mulberry Shades Bengaluru – A Tribute Portfolio resort, and the Moxy Bengaluru Airport Prestige TechCloud. With a tenure exceeding 24 years within the industry and Marriott International, he has assumed various leadership roles across different properties.
A highlight in Fearon’s career was the successful launch of the St Regis Brand in Mauritius, marking the first luxury brand introduction in Africa and the Indian Ocean.
An enthusiastic leader, he infuses his teams with energy and sharp focus, emphasizing both financial objectives and qualitative brilliance. He harbors a profound dedication to fostering the growth and development of individuals under his guidance.
Hailing from Ireland, Fearon has embraced life in Bengaluru, India, alongside his wife Kate and their young children. He finds immense joy in exploring the vibrant culture and breathtaking landscapes of India, often indulging in his passions for golf and travel.
What triggered your interest in the hospitality industry?
My interest in the hospitality industry began at a young age, around 13 or 14, largely influenced by my parents’ extensive travels. We had the opportunity to stay in remarkable hotels around the world, but one experience that stood out back home in Ireland is a small, family-run establishment called Kelly’s Resort in South-West Ireland. I always admired the proprietor’s hands-on approach to hospitality and care for associates, exemplifying warm Irish service and a culture of ‘never say no’. Fast forward over 30 years, and I find myself leading hotels in a larger, yet similarly values-driven organization – Marriott International. Our brand’s commitment remains consistent: Prioritize our associates and, in turn, they will take exceptional care of our guests and the business.
Tell us a little about your career journey until now… how did you start and what are some key milestones?
I have had the privilege of working with Marriott International for over 25 years, with experiences spanning various locations across Europe, the Middle East, Africa, and now India. Beginning my career in Sales, I have progressed through several roles, including Multi-property Hotel Manager in Dubai. Each position has uniquely shaped my journey, but I hold a special fondness for my current role as General Manager of JW Marriott Prestige Golfshire Resort and Spa.
Reflecting on my beginnings as a ‘Voyager’ graduate trainee in our central London hotels, I recognize that this experience laid the foundation for my career success. Marriott International has provided me with numerous opportunities to advance both in the industry and within the company, supporting my growth every step of the way.
What are some of the challenges you face as a General Manager of a hotel, and how do you go about resolving them?
Throughout my career, I have encountered numerous challenges; however, in my current role, I am fortunate to work alongside a team of passionate and dedicated leaders. One of my primary focuses is to retain and nurture our associates’ skills to foster growth within Marriott. I firmly believe that emphasizing individual strengths is crucial to overcoming challenges. By strategically placing team members in roles where they can excel, we create a supportive environment that promotes success for both associates and the organization.
How does your property stand out from the competitors in the region? What is its USP?
JW Marriott Bengaluru Prestige Golfshire Resort & Spa stands out as a luxurious family and pet-friendly retreat, conveniently located just a short drive from Bengaluru and nestled against the picturesque backdrop of Nandi Hills. Our unique selling proposition lies in our dedication to fostering mindful connections through diverse experiences. We offer engaging recreational activities for all ages, ensuring fun for the whole family. With six exceptional dining options and the rejuvenating Spa By JW, guests enjoy personalized services in a tranquil environment. Our in-house JW Garden supplies fresh ingredients for our culinary delights, making us a preferred choice for those seeking sustainable travel options.
As the luxury hospitality industry evolves, a focus on privacy, personalization, and wellness shapes the guest experience. With expansive facilities amidst nature and exclusive suites and villas overlooking the golf course, JW Marriott Bengaluru Prestige Golfshire Resort & Spa is committed to providing a sanctuary where guests can enjoy both opulence and serenity.
Your strategies to ensure guests keep coming back?
Establishing a personal connection with each guest is paramount, especially in the luxury segment of our market. I advocate for addressing guest complaints directly and with sincerity. Often, some of my most meaningful relationships with guests have emerged from resolving relatively minor issues. By fostering open communication and genuine connections, we can enhance the overall guest experience and encourage repeat visits.
Your advice to aspiring GMs?
My advice to aspiring general managers is to leverage your strengths while remaining mindful of areas for improvement. Just as the best batsmen recognize they cannot be all-rounders; successful leaders understand the importance of honing specific skills while also seeking growth opportunities. Continuous self-awareness and development are key to excelling in this dynamic industry.
