Souvagya Mohapatra, Managing Director (India, Nepal, Bhutan, Sri Lanka), Atmosphere Hotels & Resorts, gives his forecast for the hospitality trends in 2024:
“The hotel industry is experiencing spellbound growth and achievements. From upgraded hotel operation systems to exclusive guest services, technology-driven systems have played a crucial role in the way hotels are extending the services. However, with the commencement of the New Year, it is time for us to look ahead and explore the top trends set for further transformation in this upward growing industry.
“As the hospitality industry looks towards 2024, one of the top modules is a detailed emphasis on sustainability. Hotels are adopting eco-friendly practices and implementing green initiatives to reduce their carbon footprint. Data analytics and personalization are transforming the way the hospitality industry caters to its guests.
“As mobile technology continues to advance, we will see more innovative solutions that will further transform how we experience hospitality in 2024 and thereafter. Experiential travel will see its peak in days to come as the desire among modern consumers for meaningful connections and authentic experiences while travelling is growing. By focusing on creating exclusive experiences rather than just physical accommodations, hotels can establish stronger emotional ties with their guests and foster loyalty. During COVID 19 and thereafter, we have already experienced a shift towards contactless services. This not only enhances guest safety but also improves operational efficiencies for hotels. As technology continues to advance, we can anticipate a greater reliance on touchless solutions in the future of hospitality industry.”
