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In a long and distinguished career, Rajiv Kaul has achieved many milestones. The Leela hotels are considered some of the best in the world and the group has been voted among the ‘Top 10 Hotel Brands in the World’ several times.
Always focused on delivering a luxurious experience to guests, the Leela difference is visible in the way each hotel showcases Indian craftsmanship and natural materials and the way every guest is treated. “Based on our heritage, culture and traditions, we have a unique story to tell. Excellence is not an act but a habit. It is not just about personalised service, but the warmth and grace with which it is delivered, every time. As part of our DNA, we also have an innate ability to make guests from around the world feel at home and connect them to the inner richness of India.”
In his four decades-long career, Kaul has helmed some iconic hotels, including working with some of The Oberoi Group properties. A mentor to his colleagues, Kaul has always stressed on the importance of good talent. “The war for talent continues to intensify as attrition rates of employees exceed 30%. The ability to attract, develop and retain talent is a pre-requisite for success.” Kaul has trained an army of hoteliers, imparting his passion for creating immaculately memorable experiences to industry leaders of the future.
He is now spearheading The Leela Group’s next cycle of growth through an asset-light strategy with management contracts. Among the group’s upcoming projects are a palace hotel in Agra, where every room will have a sweeping view of the Taj Mahal; a palace resort in Jaipur; and business hotels in Hyderabad and at Bhartiya City, Bengaluru. Internationally, the company is to go to Maldives, Dubai and Vietnam.