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Leadership expert and guru Robin Sharma once said, “Leadership is not about a title or a designation. It's about impact, influence and inspiration.” These words ring true for Rattan Keswani, known as a strategic thinker and a thought leader. The hotelier, inspired by the likes of Mr P.R.S Oberoi, brings his sharp insights and years of experience to his job.
Carnation Hotels Pvt. Ltd is a company he jointly promoted with Lemon Tree Hotels. The focus has been on strengthening their position in the midscale market, and emphasize differential hiring policies that ensure low attrition rates. Keswani believes in creating value for his employees, guests and stakeholders. Last year, Lemon Tree singed a hotel in Dubai, thus entering the lucrative Middle East market. “For Dubai specifically, we felt the need for a mid-scale hotel of this calibre in this location, taking into account that India has been the largest source market into Dubai, as well as the UAE as a whole, for over three years now, and it is constantly growing,” he said. Much like other hotel groups, Lemon Tree is also entering into management contracts to manage properties.
Keswani is a hands-on operator, receiving daily reports. “We run a transparent operation. I tell owners we are running 57 hotels as a company, which hotels financial results do you want to see?” he said. He hopes to see more hotels under Carnation. “The ramp-up took a little while. In the first year-and-a-half, it was introducing the relationship and management capability pan- India. Now, we are on a bit of a roll.”