The convergence of technological innovations and evolving global priorities is reshaping the employability landscape within the hospitality industry. The increase in domestic and international tourism in India will lead to a significant expansion in the hospitality industry. With the growing economy, the hospitality industry offers opportunities for employment and growth.
As we look towards 2027, the workforce for the hospitality sector requires a robust educational framework responsive to industry trends and demands. Several colleges, such as the Indian Institute of Hotel Management (IIHM), the National Council for Hotel Management and Catering Technology (NCHMCT), and numerous private institutions, offer diploma, undergraduate, and postgraduate programmes. They provide comprehensive training in areas such as hotel management, culinary arts, tourism management, and event management.
The World Travel & Tourism Council (WTTC) projects that by 2027, India’s travel and tourism sector will support around 46 million jobs, underscoring the need for a well-trained workforce. According to the Ministry of Tourism, India’s tourism sector is expected to grow at an annual rate of 6.9%, contributing significantly to the GDP and creating millions of jobs.
A visionary approach is needed to prepare a workforce for the 2027 job market in the hospitality sector. This means investing in education and training, leveraging technology, and fostering an adaptable, skilled workforce. To boost the hospitality sector in India, the government has launched various campaigns, such as “Dekho Apna Desh” to increase tourism and subsequently increase the demand for skilled hospitality professionals.Â
Essential skills and knowledge
Digital literacy: Proficiency in hospitality management software such as customer relationship management (CRM) systems and online booking platforms is essential for modern hospitality professionals. Additionally, training in AI applications, data analytics, and cybersecurity will be crucial to effectively managing and protecting digital resources, enhancing guest experiences, and optimising operational efficiency.
Sustainable practices: It is important to provide students with the knowledge and skills by incorporating courses on sustainable tourism, corporate social responsibility, and green hotel management that will help students manage eco-friendly initiatives. These courses make students efficient in integrating sustainability into operations and preparing strategies for sustainable growth.
Collaborating with industry partners: To provide experience and practical knowledge through internships and training at the colleges, forming collaborations with industry partners such as hotels, resorts, and tourism companies is essential. To fully prepare students and make them industry-ready, these partnerships are important to gain insights into industry expectations and skill requirements for careers in hospitality.Â
Development of skills: Institutions need to focus on skill development programmes that enhance soft skills, leadership qualities, and entrepreneurial ability. These programmes sharpen interpersonal skills and develop essential skills such as communication, teamwork, and problem-solving, which are crucial in the hospitality industry. Through workshops, real-world projects, and mentorship opportunities, these initiatives prepare students to excel in various roles within hospitality.
