Q1. What are some of the conventional sources through which talents are hired? What are the new age platforms now available; and how do they benefit?
Conventional Sources:-
- Job Portals, Manpower Consultants, Advertisements, Manpower Database, Walk-Ins
New Age Platforms:-
- Employee Referral Programs, Internal Job Postings, Social Media, Campus Interviews, Robo Human AI recruiters
Benefits: –
Referrals/Internal Job Postings: –
Relying on existing employees potential/recommendations is time tested. Filling positions through internal candidates is a great growth opportunity for existing employees.
Social Media Platforms: –
These platforms are effectively used, gives a vast pool of candidates. Turns out to be an efficient method in regard to cost and time.
Robo Recruiters: –
For departments, where we have to ensure that we have the least number of wrong hires because of challenges primarily driven by human judgement errors and additionally for optimizing cost of recruitment during bulk hiring, Robo Recruiters go a long way.
Q2. What is the biggest single challenge you face as an HR professional in the hospitality industry face?
Attrition is seriously impeding the ability of the hospitality industry to consistently deliver the brand experience. Having said that, we believe that HR Professionals can manage this challenge well by hiring for potential, attitude, humility, agility and character, rather than primarily for domain knowledge. Culture alignment will be a game changer when it comes to ensuring right fit for any organization.
Q3. What are the best ways to ensure work-life balance amongst your employees?
Efficient planning is the key to ensure work life balance and it should be practiced across levels right from the top. Organizations need to focus on productivity rather than hours and come out with innovative ways to enhance the work life balance such as: Annual Leave Planning, Flexible working hours, Extended Time-off Hours etc. At Accor, we provide 6 weekly offs to our employees enhancing their work life balance. In addition, providing a culture wherein employees can balance office and home goes a long way. Employee friendly policies and processes to provide them with benefits and flexibility also assists.
Q4. Hotel industry witnesses one of the highest attrition rates. How do you ensure hiring the right candidate and what are some of the key retention measures deployed to curtail the accelerating rate?
Ensure hiring of right candidate through:-
- Panel Interviews
- Cross-functional assessment​ of candidates
- Cognitive/Non-cognitive skills assessment​ test
- Panel interview​s with HR being part of the panel in every round
- Identifying right source of hiring
- Assessing candidate on assimilation with IGH 3 Culture​
Our employees are our biggest strength. To encourage and support them, we offer the required resources and training that enables them to exhibit their maximum potential.
At InterGlobe Hotels, we promise our employees:
- A platform for continuous learning
- An opportunity to drive innovation and develop new generation ideas
- A strong focus on wellness and well-being
- A network to engage, collaborate and co-create
- A culture to give back to the society through our CSR initiatives
Q5. Are youngsters emerging from hotel schools job-ready? If not, how do you address this challenge and prepare them for the job?
India is blessed with a young, large and diverse work force at all levels and this is an asset not many countries have access to. It is the bounden and joint responsibility of hotel management institutes and the hospitality players to join hands and work together to ideate and implement practical and sustainable ways to identify and develop the appropriate talent for the industry and ensure that the job seekers have all the futuristic skills that are relevant for the industry including Introducing well-structured admission norms to hotel management institutes that puts a premium on attitude, communication, personality and potential; an up to-date and relevant curriculum in hotel management institutes that is aligned to the hospitality of tomorrow and focuses more on practical skill enhancement.
