1. You have had a remarkable journey in the hospitality industry, what are the GM learnings you bring into this hotel?
My path in hospitality has been exhilarating and full of learning curves. I have had experiences working with many hotels. But as time went on, particularly after COVID 2020, I saw how important it was for the hotel to keep a consistent cashflow. The hotel staff members are assets, therefore taking good care of them, showing empathy for the team’s needs, multitasking, and learning to manage with what we have is crucial.
2. Any learning curve in your journey that you wish to highlight?
Since we deal with different types of clients each day, patience is a virtue for hoteliers. We must perform at our highest level and ensure marketing of the hotel is done in unique style with effective communication. Engaging with guests, understanding their expectations and offering their preferred choice will make them loyal guests and lastly, our associates drive our hotel, so keeping them happy and creating an environment for them to grow, sums up of how good a leader you are. These are some important learning I have had over the years.
3. Can you pinpoint any one leadership quality that all hoteliers should swear by?
One of the best leadership qualities an hotelier must have is the ability to spend time with associates and customers to learn more about their needs and comfort.
4. You mentioned that you enjoy the engaging parts of the hospitality sector such as front office, sales and marketing, what special GM touch do you bring to the same in your hotel?
I always drive things with passion and ensure all events, activities and entertainments are extremely well planned and guests return to the hotel to do more business. I am always motivated to do more and enjoy taking part in TakeCare activities for our associates too.
5. What sets Renaissance Bengaluru Race Course Hotel apart from the rest of the hotels in the same vicinity?
The hotel benefits from a prime location with breathtaking views of the city and race-course. It includes 18 luxurious suites, some of which have a balcony or terrace, making it the go-to choice for leisure travellers. The R Bar creates rituals and invites unique performers, both of which are quite popular.
6. How does the hotel specially cater to the business and leisure travellers at the hotel?
As a company, Renaissance has always believed in building a contemporary, customer-focused infrastructure for both travellers and hotel guests. With customer-focused efficiencies, the hotel offers our visitors from all over the world a top-notch experience. The Bangalore International Airport terminals are 45 minutes distance from the hotel, making it easily accessible. We provide excellence that is representative of the brand. We offer banquet space for meetings, packages for longer-staying visitors, entertainment across the F&B outlets, our unique feature, and the navigation to help guests discover the surrounding area. We also offer pool and spa services, with lush green spaces in our cabana’s and lawns. In keeping with our commitment to sustainability, we are happy to announce that we have installed an EV charging station and have parked electric bikes for use by visitors. The Renaissance Bengaluru Race Course Hotel has everything you may possibly need.
7. Does the heritage of Bangalore reflect in the interiors/hospitality of the hotel?
The hotel, which is next to the famous Race Course, was designed with an equestrian motif and attracts guests with its artwork, artefacts, and memorabilia.
8. 2022 has been a welcoming year for your hotel considering the collaborations and events carried out by the same. How do you further wish to upscale the same?
All throughout the year, we have hosted a variety of events from various businesses. There was a wide range. These events aided the hotel in building its brand, positioning it, and establishing a reputation for these kinds of partnerships, and we hope to continue hosting such events in the future.
9. You have a water bottling plant upcoming as a part of the hotel’s sustainability aspects, how acc. to you do hoteliers try their best to practice sustainability in their day-to-day lives?
There are many ways that hoteliers practice sustainability in day to day lives. To reduce carbon footprints we train our team members to use the save our earth collaterals in all rooms, service the rooms as per the brand requirement, when low on occ, have the floors shutdown, use water aerators to reduce wastage of water, use stp water for gardening, many more
10. Can you pick two hospitality trends in recent times that you find fascinating?
Sustainability has gained attention recently, and I think we should all adopt such crucial behaviours to lessen our carbon footprints. There are many things which can be adapted by the companies to start with and join the chain of helping in reducing carbon foot prints. Secondly, the launch of Marriott Bonvoy has positively affected the guests and altered that and
I am thrilled to see more women in Leadership positions.
11. Describe your relationship with the hotel in two-three words.
Passion Project.
12. A message to all the young hoteliers out there.
Be confident at all times and walk the talk. Meet the guests, attend to their needs, pay attention to colleagues, and be passionate about your work, always finish what you start. A keen eye for detail will help you succeed.
