DJUBO to revolutionise the hotel self-check-in experience, launches ‘DJUBO Xpress’
This iPad based self check-in app enables guests to use a self check-in kiosk and walk into the room with zero human intervention; a first of such initiative for the hotels in India.
To ease out the guest check-in experience at hotels, DJUBO, a cloud based PMS platform, with all hotel technology verticals built into a single platform announced the launch of ‘Djubo X-press’, an iPad based self check-in app, which enables the guests to just walk-in, use a self check-in kiosk, issue room key cards and walk into the room with zero human intervention.
The hotels guests’ check-ins involves several steps like signing up a Guest Registration Form, Guests ID validations and maintaining records. In addition to these, the Front Office needs to keep in mind factors like coordination with housekeeping to ensure the rooms are ready, check-in time of guest, and any outstanding balance which needs to be collected at the front office and so on. All these are all critical aspects, which are taken care by ‘DJUBO Xpress’. Traditional property management software market size is estimated at around USD 14 billion, out of which the Indian market is pegged around USD 162 million.
Guest check-in is one of the first touch points of a guest with the Hotel and contributes significantly towards the guests’ experience at the Hotel. A guest who is tired from a long journey and is eager to enter the comforts of his/her hotel room, is often made to wait for a long time for the check-in process to complete. As per a survey, guest check-in process can take up to 30 mins and could even last up to an hour during peak check-in hours!
Speaking about this innovative product, Sankalp Goel, Co-Founder, DJUBO, said, “As a new age Property Management Platform, DJUBO has always been focused on solving problems for hotels and improving the experience for their guests. Hopefully, the idea would also pave the way for bigger opportunities for the OTAs and Hotels to harness the power of up selling and cross selling to the guests, thereby adding overall value to the ecosystem.”
Recently, Madhya Pradesh State Tourism Development Corporation (MPSTDC) implemented DJUBO’s X-press Check-In kiosk at one of their properties. Ajit Bhaskar, GM Marketing, MPSTD, under whose leadership this implementation was undertaken, said, “In the expectation to reduce the work load of the front office, we deployed DJUBO X-press at our Hotel Palash in Bhopal lately. We were glad to see that it not just helped us in optimising our operations but also was well received by our guests.”