A seasoned professional with a career spanning 12 years, Janine Fernandez joined Renaissance Mumbai Convention Centre Hotel Lakeside Chalet – Mumbai, Marriott Executive Apartments in June 2015. She managed to reduce the employee-toroom ratio from 1:32 to 1: 1.23, which translates to 950 employees for 770 rooms. Some other initiatives she has taken included the ‘Room Cleaning Incentive’ that encourages associates to partner up and clear more rooms than the standard 15 rooms per section, thereby improving productivity.
Fernandez also monitored business trends to ensure that contracted workforce is managed via peaks and valleys to drive efficiency in operational areas. She also leveraged the ‘Marriott Internship Program’ to hire a batch of 70 interns from hotel management schools per session of the summer and winter batches.